Direct Sales Agent

We are looking for three Direct Sales Agents, your primary responsibility is to drive sales of Portable Backup Units, Fixed Backup Units, and Solar and Backup Products, while demonstrating adaptability to non-standard working hours, including weekends. 

This role focuses on identifying new sales opportunities, meeting targets, nurturing customer relationships, and promoting products through various channels such as Door to Door, Street and Mall Activations, Local Community Events, etc. The Agent ensures accurate lead management and daily sales reporting, contributing to outstanding customer experiences and product portfolio growth.

Target and results driven:

Clear Goal Setting:

• Establish specific, measurable, achievable, relevant, and time-bound (SMART) sales objectives.
• Break down larger targets into smaller, manageable milestones for better tracking.

Persistent Work Ethic:

• Demonstrate resilience in the face of challenges, adapting strategies to overcome obstacles.
• Consistently review and adjust sales tactics based on performance metrics and market trends.

Key Performance Indicator (KPI) Focus:

• Regularly monitor and analyze KPIs, such as conversion rates and lead generation.
• Utilize data-driven insights to refine sales approaches and enhance overall performance.

Excellent Communication Skills, Telephonic and Face-to-Face:

Adaptive Communication:

• Tailor communication style to suit both telephonic and face-to-face interactions.
• Develop active listening skills to understand customer needs and respond effectively.

Establishing Rapport:

• Build strong connections with customers by creating a positive and friendly atmosphere.
• Use effective questioning techniques to uncover customer preferences and pain points.

Product Knowledge Communication:

• Convey product features and benefits clearly and persuasively.
• Translate technical details into layman's terms for easy customer understanding.

Negotiation and problem-solving skills:

Win-Win Negotiation:

• Identify common ground during negotiations to achieve mutually beneficial outcomes.
• Showcase flexibility while maintaining a focus on securing favorable terms.

Creative Problem-Solving:

• Approach challenges with a solution-oriented mindset, seeking alternatives.
• Anticipate potential objections and proactively address concerns.

Customer-Centric Resolution:

• Prioritize customer satisfaction by resolving issues promptly and effectively.
• Collaborate with internal teams to find comprehensive solutions to customer problems.

Demonstrate Integrity, Professionalism, and Ethical Behavior:

Transparent Communication:

• Communicate openly and honestly with customers about products and services.
• Uphold ethical standards by providing accurate information, even if it means acknowledging limitations.

Compliance Adherence:

• Ensure compliance with industry regulations and organizational policies.
• Act ethically in all dealings, fostering trust and credibility with customers.

Confidentiality Management:

• Safeguard customer information, maintaining confidentiality and privacy.
• Handle sensitive data with the utmost professionalism and discretion.

Exude a Positive Attitude:

Optimistic Approach:

• Maintain a positive outlook even in challenging situations.
• Foster a cheerful and encouraging atmosphere that uplifts both colleagues and customers.

Resilience in Rejection:

• Handle rejection gracefully, using it as a learning opportunity.
• Approach each interaction with renewed enthusiasm, regardless of previous outcomes.

Constructive Feedback Reception:

• Accept feedback positively, using it to improve personal and team performance.
• Actively seek opportunities for professional development and growth.

Maintain a High Level of Sales Energy:

Enthusiastic Customer Engagement:

• Infuse energy into customer interactions, creating a memorable and positive experience.
• Showcase passion for the products and services being promoted.

Positive Mindset Cultivation:

• Develop daily rituals or practices that promote a positive mindset.
• Encourage a supportive and motivational environment among team members.

Goal Celebration:

• Celebrate small wins and achievements regularly to maintain motivation.
• Share success stories and milestones to boost team morale.

Self-Motivated, Self-Starter:

Initiative Taking:

• Proactively identify opportunities for improvement without waiting for direction.
• Take the lead in tackling challenges and addressing gaps in performance.

Time Management:

• Prioritize tasks efficiently, balancing short-term goals with long-term objectives.
• Demonstrate a sense of urgency without sacrificing the quality of work.

Continuous Learning:

• Stay informed about industry trends, competitors, and product updates.
• Seek out additional training or resources to enhance sales skills and knowledge.

Team Player:

Collaborative Contribution:

• Actively contribute to team discussions and projects, valuing diverse perspectives.
• Share insights and best practices to foster a collaborative and cooperative team culture.

Supportive Team Relationships:

• Offer assistance to team members facing challenges, promoting a culture of support.
• Celebrate team successes collectively, reinforcing a sense of shared achievement.

Effective Communication within the Team:

• Communicate openly and transparently with team members.
• Foster an environment where information is freely shared to enhance overall team performance.

• Grade 12 (A high school diploma or equivalent) (Desirable)
• 3 years or more Direct Sales Customer Engagement
• 3 years or more Events and Marketing Experience
• 3 years or more Successful Account Management experience
• Renewable Energy - Desirable
• Basics Knowledge of Electricity - Essential
• Administrative Procedures and Systems (Record-Keeping) - Essential
• Sales Techniques - Essential
• Customer Service Principles - Essential

Direct Sales
Effective Communication
Discretion
Tactics
Team Player
Electricity
Team Performance
Constructive Feedback
Performance Metrics
Customer Engagement
Adaptability
Milestones
Product Knowledge
Communication Skills
Lead Generation
Energy
Confidentiality
Account Management
Metrics
Features
Customer Satisfaction
Negotiation
Regulations
Time Management
Customer Service
Marketing
Sales
Training
Communication
Management