Collections Agent Inbound
6 days ago
To handle incoming calls related to overdue accounts, assist customers with queries, complete administrative tasks, and meet collection targets.
Qualifications: Grade 12 (Matric)
Minimum 2 years in a debt collections environment in a call center (all applicants will meet minimum requirements If we say 1 years collections experience)
1 year of administrative experience (advantageous)
Inbound collections experience (advantageous)
Strong verbal communication and active listening
Empathy and patience when dealing with customers
Ability to multitask and navigate systems during calls
Comfortable using CDS, CPS, CS, Excel, and call center tools
- Quick thinking and problem-solving abilities
Responsibilities: Customer Support: Answer inbound calls and assist with account-related queries in a professional and courteous manner.
Information Sharing: Provide accurate details about services, policies, and procedures.
Issue Resolution: Resolve customer concerns efficiently or escalate when needed.
Call Documentation: Record call details, customer feedback, and outcomes in the system.
Quality Assurance: Follow call scripts and service guidelines to maintain high standards.
Collections: Manage both inbound and outbound calls to meet daily and monthly collection targets.
Administrative Tasks: Process invoices, capture payments, handle refunds, and write off balances.
What's in it for you…
Achieve your targets and enjoy uncapped incentives.
We offer extensive learning and development opportunities to help you advance your career
Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home,Mr Price Sport, and Miladys
After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
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