Remote Support Technician

2 days ago

Cape Town, Western Cape, South Africa First Technology Full time

We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.

Key Skills:

  • MS Windows, Office & MS 365 (snr level)
  • Desktop & laptop hardware troubleshooting
  • Active directory (in-prem), Mimecast, antivirus solutions
  • Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)
  • Experience with tools such as Atera, Sage, Acronis

Responsibilities:

  • Act as a Tier 2 escalation point
  • Resolve incidents within SLA using a service desk system
  • Produce clear SOPs and work instructions
  • Support users remotely with occasional onsite work

Requirements:

  • 3-5 years IT support experience (MSP preferred)
  • Strong communication & documentation skills
  • Valid driver's license

Why Join COS - Part of the First Technology Group

  • Exposure to a wide variety of technologies and industries
  • Opportunities for skills development and certification
  • Long-term career growth in a stable company

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