Customer Service Advisors

3 days ago

Cape Town, Western Cape, South Africa Huntswood Full time R150 000 - R250 000 per year

We're Hiring: Seasonal Customer Service Advisors

We're looking for Customer Service Advisors with Webchat and Voice experience to join our global team.

Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we're looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.

This is a nightshift opportunity, perfect if you're a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.

What's in it for you

  • Night shift hours (great for flexible lifestyle)
  • Competitive basic + incentives

Job Responsibilities

  • Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
  • Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
  • Progress to taking escalated calls and complaints in line with procedures.
  • Working with various parts of the business to resolve issues.
  • Connect and build rapport with the customer.
  • Responding to customers

Job Requirements

  • Matric or NQF Level 4 equivalent.
  • Clear Credit and Criminal record.
  • Computer literate.
  • Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
  • Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
  • Basic understanding and knowledge of the US market is essential.

Required Skills

  • Customer Service experience
  • Excellent communication (Written and Verbal)
  • Ability to deal/ interact with different customers.
  • Ability to analyse and troubleshoot issues and provide sound resolution.
  • Ability to demonstrate writing skills as it relates to capturing case notes
  • Product Knowledge
  • Adaptive Approach
  • Able to navigate through systems
  • Ability to probe effectively

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

  • Bring You're "A" Game – Passion is contagious Work every day like it's your first day on the job.
  • Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

  • Enable and Empower all Employees – Our employees are the heart of our success
  • Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW

  • Own It – Take personal responsibility for getting things done, find a way.
  • Deliver Unbelievable Service – Create "WOW" moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.

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