Customer Experience Coach

1 day ago


Sandton, Gauteng, South Africa Merchants Full time R90 000 - R120 000 per year

Are you passionate about developing talent and delivering customer service excellence? We're seeking a Trainer & Quality Coach to support high-performance teams.

Your Mission

You'll be responsible for training new hires, coaching agents, and evaluating customer interactions to ensure consistent quality and outstanding service delivery.

What You'll Do

  • Deliver engaging
    i
    nduction, product, and systems training
  • Evaluate live/recorded calls to identify improvement areas
  • Provide impactful 1:1 coaching sessions
  • Support OJT and floor-walking for new hires
  • Maintain accurate training and coaching records
  • Participate in calibration sessions and feedback loops

Minimum Requirements

  • Matric (or NQF equivalent)
  • At least 1 year of experience in a contact centre
  • Strong planning, attention to detail, and customer orientation
  • Flexible to work Canadian business hours


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