Customer Experience Coach
1 day ago
Are you passionate about developing talent and delivering customer service excellence? We're seeking a Trainer & Quality Coach to support high-performance teams.
Your Mission
You'll be responsible for training new hires, coaching agents, and evaluating customer interactions to ensure consistent quality and outstanding service delivery.
What You'll Do
- Deliver engaging
i
nduction, product, and systems training - Evaluate live/recorded calls to identify improvement areas
- Provide impactful 1:1 coaching sessions
- Support OJT and floor-walking for new hires
- Maintain accurate training and coaching records
- Participate in calibration sessions and feedback loops
Minimum Requirements
- Matric (or NQF equivalent)
- At least 1 year of experience in a contact centre
- Strong planning, attention to detail, and customer orientation
- Flexible to work Canadian business hours
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