Customer Service Agent

5 days ago

Sandton, Gauteng, South Africa Blueion Support Services Full time R120 000 - R180 000 per year
We are looking for a Customer-oriented Service Sales Representative, fluent in Afrikaans, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.

Key Duties and Responsibilities:
  • Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
  • Apply techniques to convert new registrations and then maintain client retention.
  • Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
  • Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
  • Communication with clients is via email, phone, and chat.
  • Preferably someone with iGaming experience
Minimum Education and Experience required:
  • Preferably a tertiary education.
  • Minimum of 1 -3 years within a call centre environment including night shifts.
  • Knowledge of customer service principles and practices.
  • Numeric, oral, and written language applications (30+ wpm).
  • Excellent relationship building skills.
  • Psychological analysis ability.
  • Strong negotiation skills.
Key Competencies to Succeed:
  • Vibrant and Passionate.
  • Proactive and self-motivated.
  • Good team spirit.
  • Adaptability.
  • Attention to detail and accuracy.
  • Ability to work well under pressure.
Desired Skills
  • Customer Service Agent
  • Customer Service Principles
  • Customer-oriented
  • Promoting
  • Outbound calls
  • Client retention
  • Customer relationships
  • Negotiation skills
  • Fluent in English
  • Strong sales background

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