Branch Manager Burgersdorp

1 week ago

Port Elizabeth, Eastern Cape, South Africa Finbond Mutual Bank Full time

Branch Manager is responsible for the financial, business, marketing, and people management for his/her branch.

Critical outcomes

Financial Management

  • Continuously manage and monitor branch performance with regards to the following:

o New business loan advances.

o Interest Revenue

o Fee Income

o Branch expenses

o Age analysis

o Provisions and impairments

Business/Compliance management

  • Ensure implementation of and compliance with internal policy as determined by Executive management.
  • Ensure NCA compliance in respect of lending policy and display requirements
  • Ensure adherence to collections policies and procedures in Branches
  • Ensure adherence to policies and procedures by all branch staff.
  • Investigate and report non-compliance to area manager.
  • Monitor potential fraud in branches and report suspicious activities to Area Managers.
  • Ensure timely and accurate reporting on Branch and within branches.
  • Ensure that the sum of branch daily/monthly is 100% accurate and are balanced every day.
  • Manage and report maintenance requirements of company hardware and software.

Sales and Marketing Management

  • Develop implement Sales and Marketing plans to improve branch performance
  • Effectively implement sales and marketing plans
  • Measure plan effectiveness and implement correct actions where required
  • Actively focus on marketing and cross sell of non-loan products
  • Drive community participation through focussed marketing activities

People Management

  • Manage, motivate and monitor branch personnel and their performance.
  • Ensure active 360° communication between branches and Area Managers.

Page 2

  • Decision making and problem solving in branches.
  • Manage staff training requirements and facilitate training.
  • Recommend to Area Managers staff movement including:

o Promotions

o Appointments

o Movements

o Salary adjustments

Qualifications:

Minimum Matric. Sales and Marketing qualifications will be an advantage.

Experience:

2 years proven track record in microfinance or banking. Minimum of two years managerial experience

Knowledge and Skills:

The incumbent should be able to demonstrate:
• An ability to lead a team
• Empathy and patience with clients and colleagues
• An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
• Numeracy and literacy abilities to the level that ensures no mistakes.
• A flair for administrative organization and detail
• A positive attitude
• A ready knowledge of the company's products (Type of loans as well as Consumer Finance)
• A ready knowledge of the pricing of each product (Consumer Finance)
• An ability to operate a computer and peripherals effectively and at acceptable speeds
• Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
• Accuracy in the maintenance of records and systems
• An ability to remain calm and resolve conflict
• An ability to converse in at least two languages spoken within the market place
• A compliance to all workplace rules and procedures
• A willingness to undertake duties beyond the confines of your job.

Additional Requirements:

Financial Management: Continuously manage and monitor branch performance. Business/Compliance Management: Ensure that the sum of branch daily/monthly is 100% accurate and is balanced everyday Sales. Marketing Management: Develop implement Sales and Marketing plans to improve branch performance. People Management: Manage, motivate and monitor branch personnel and their performance Clear ITC

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