Catering Manager

1 week ago

Cape Town, Western Cape, South Africa Tsebo Solutions Group Full time

Duties & Responsibilities

  • Oversee daily catering operations and ensure service excellence.
  • Plan and implement menus in collaboration with chefs to meet client requirements.
  • Monitor and control food costs, labor costs, and operational expenses.
  • Ensure compliance with HACCP and Tsebo's food safety standards.
  • Manage stock levels, procurement, and supplier relationships.
  • Recruit, train, and supervise catering staff to maintain high performance.
  • Maintain strong client relationships and resolve queries or complaints promptly.
  • Prepare operational and financial reports for management.
  • Drive continuous improvement initiatives and sustainability practices.
  • Coordinate with other departments for seamless event execution.
  • Conduct regular audits and inspections to maintain quality standards.
  • Develop and implement cost-saving strategies without compromising quality.
  • Ensure accurate forecasting and budgeting for catering operations.
  • Monitor staff performance and implement training programs for skills development.
  • Manage compliance with Tsebo's internal audit requirements and client contracts.
  • Handle escalated client issues and ensure timely resolution.
  • Introduce innovative menu concepts and service enhancements to meet market trends.
  • Ensure proper portion control and minimize food wastage.
  • Maintain accurate records of inventory, costs, and operational performance.

Skills and Competencies

  • Strong leadership and team management skills
  • Menu planning and cost control expertise
  • Knowledge of stock control and procurement processes
  • Ability to manage budgets and financial reporting
  • Excellent communication and client relationship management

Qualifications

  • Diploma or Degree in Hospitality Management or related field.
  • Minimum 5 years' experience in catering management, preferably in large-scale or contract catering.
  • Strong knowledge of food safety standards (HACCP).
  • Excellent leadership, communication, and organizational skills.
  • Ability to work under pressure and manage multiple priorities.

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