Support Engineer

5 days ago

Durban, KwaZulu-Natal, South Africa Hire Resolve Full time R250 000 - R500 000 per year
Hire Resolve is seeking a skilled Support Engineer to join their client's team, a leading supplier of online vending systems. This is an exciting opportunity to work with a innovative company that specializes in providing online vending solutions, and contribute to the development and maintenance of their systems. As a Support Engineer, you will be responsible for providing technical support to customers, troubleshooting issues, and collaborating with the development team to resolve problems. If you have a passion for IT and a strong technical background, this could be the perfect role for you. 

Responsibilities
  • Collaborate with engineers, support, developers, and business management in:
  • Specification, development, and deployment of new company products
  • Maintenance, support, and monitoring of company products and infrastructure
  • Running reports and data extracts or updates
  • Diagnosis of server/infrastructure faults
  • Testing of company products
  • Develop, update, maintain, and run reports on customer and system data using various tools
  • Monitor infrastructure health and apply relevant company processes
  • Review infrastructure requirements
  • Provide data extracts to internal departments when required
  • Maintain offsite backups of data and Virtual Machines
  • Deploy new applications and product updates
  • Report defects
  • Install, configure, and test computer software, networks, and equipment using various hardware platforms
  • Be part of the company's Infrastructure Support team responsible for optimal performance and availability of the Company's Hosted Server Platform
  • Write and maintain necessary documents and train other staff or customers
Requirements

Computing skills:

  • Windows Server
  • Networking

Technical skills:

  • Excellent problem-solving abilities
  • Fault management – raising error logs, following up, and re-testing
  • Pedantic nature
  • Ability to work under pressure
  • Must be accurate in performing daily tasks

Database skills:

  • Very familiar with MS SQL 2008 installation, maintenance, performance requirements
  • Very good understanding of how databases and database engines work
  • Running, writing, and testing scripts
  • Performance management of database engine, replication, and mirror technologies
  • Database archiving and cleanup

Programming skills:

  • Ability to develop test code and applets using Excel, Python, Visual Studio, and other tools
Benefits
  • Salary negotiable

Contact Hire Resolve for you next career-changing move

  • Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: or email us your CV: [email protected].

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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