Reservations Ticketing Agent

Location: [CAPE TOWN INTERNATIONAL AIRPORT]

Department: [Reservations & Ticketing]

Reports To: [GM - Airlines]

Employment Type: [Permanent]

Experience Required: 2-5 Years

About the job

A prominent African airline is seeking a customer-focused Reservations & Ticketing Agent to join its team at Cape Town International Airport. The ideal candidate will have strong interpersonal skills, a passion for the aviation industry, and the ability to perform well in a fast-paced, customer-driven environment.

We require a highly experienced Ticketing Travel Consultant with a solid background in reservations and ticketing. Candidates should have at least 2- 5 years of industry experience and be able to handle a high volume of customer inquiries with accuracy and professionalism.

Key Responsibilities

• Provide professional and accurate reservation and ticketing services to customers via phone, email, and at the airport ticket desk.
• Make, modify, and confirm flight bookings using the airline's reservation
• Issue, reissue, and refund tickets in accordance with airline policies and IATA standards.
• Offer fare quotations, advice on routes, schedules, and airline policies.
• Assist passengers with special service requests and ensure proper documentation is recorded.
• Handle travel disruptions, including re-bookings, involuntary changes, and schedule irregularities.
• Maintain high levels of customer service and ensure queries are resolved professionally.
• Process payments and manage cash or credit transactions securely.
• Collaborate with airport operations and customer service teams to ensure seamless passenger experiences.
• Resolve customer issues and complaints in a timely and professional manner.
• Stay updated on travel industry trends, airline policies, and ticketing systems
• Uphold airline safety, security, and service standards at all times.
• Open to working Shifts or After Hours

Minimum Requirements

• Matric / Grade 12 or equivalent.
• Minimum
  2-5 years' experience
  in airline reservations, ticketing, or travel agency operations.
• Proficiency in a global distribution system (GDS) such as
  Amadeus, Sabre, Travelport, or Galileo
  .
• Understanding of airline fare rules, ticketing procedures, and IATA standards.
• Excellent verbal and written communication skills.
• Ability to work shifts, weekends, and public holidays as required.
• Valid South African work authorization.
• Language Skills: Fluency in Swahili and English; additional languages are an advantage.
• Customer Service Skills: Strong communication and interpersonal skills with a focus on customer satisfaction and conflict-resolution abilities

Preferred Competencies

• Multilingual abilities (especially English and another African language) an advantage.
• Strong organisational and multitasking skills.
• Ability to work well under pressure with minimal supervision.
• Professional appearance and positive attitude.
• Team player with strong problem-solving abilities.
• High level of accuracy and attention to detail.

What We Offer

• Market related salary
• Opportunities for training, growth, and career development within the airline.
• A supportive, diverse, and dynamic working environment.
• Exposure to a global network and international aviation standards.

How to Apply

Interested candidates should submit:

• A detailed CV
• A brief cover letter outlining relevant experience
• Copies of qualifications or GDS certifications

Email applications to:

Application deadline:
28 November h00am

Only shortlisted candidates will be contacted.

Please note: Due to high volumes of applications, if you do not hear from us within 7 working days, consider your application unsuccessful.

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