Junior Reservations Agent
1 day ago
As the first point of contact for guests, the Junior Reservations Agent plays a key role in promoting, selling, and securing bookings for the V&A properties. This position requires strong communication skills, a customer-centric attitude, and a commitment to delivering a seamless reservation experience—from initial inquiry to final confirmation
Minimum Requirements- Proficiency in Opera Cloud PMS
- Solid Microsoft Office skills (Word, Excel, Outlook)
- Excellent verbal and written communication
- Experience in managing OTA communications
- Strong attention to detail and organizational skills
- Manage reservations via phone, email, and online platforms.
- Prepare rate proposals and ensure accurate booking records.
- Upsell packages and room upgrades when applicable.
- Coordinate with internal departments for special requests and guest needs.
- Handle group bookings and room blocks.
- Respond to guest inquiries and resolve or escalate complaints.
- Maintain system accuracy, manage payment links, invoices, and allocations.
- Monitor and update OTA extranets and ensure proper rate loading.
- Prepare daily check-in packs and assist with additional service bookings (transfers, dinners, etc.).
- Ensure timely responses to emails and adherence to SOPs
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Reservations Agent
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FIT Reservations Agent
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Reservations Agent
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Reservations Agent
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Reservations Agent
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Reservations Manager
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