Customer experience agents

Zando was founded in 2012 and since then has grown exponentially to become South Africa's biggest online fashion store. Zando forms part of the Jumia Group, the leading e-commerce platform in Africa. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay...

Join Our A-Team: French-Speaking Customer Service Agents Wanted! Are you ready to add a dash of 'ooh la la' to your career? Look no further! We're on the hunt for lively and motivated French-speaking Customer Service Agents to join our Somerset-based contact center, nestled in the heart of the Helderberg Area. We're not just a company; we're a global...

Customer Experience (CX) Agent – Onsite (Omnichannel Support) Location: Cape Town (CBD) Full-Time Scheduled between 8am - 9pm EST (rotational schedules) (15h00 - 00h00 SAST) Gross Salary: R11,000–R13,000/month Role Overview The CX Agent will provide real-time support to customers across voice, chat, and email, resolving inquiries with accuracy,...

Customer Experience (CX) Agent – Onsite (Omnichannel Support) Location: Cape Town (CBD) Full-Time Scheduled between 8am - 9pm EST (rotational schedules) (15h00 - 00h00 SAST) Gross Salary: R11,000–R13,000/month Role Overview The CX Agent will provide real-time support to customers across voice, chat, and email, resolving inquiries with accuracy, empathy,...

**CUSTOMER SUPPORT AGENTS** **We are currently recruiting Customer Support Agents in the Somerset West/Helderberg Area.** **We are a Somerset-based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company.** **You will be required to work US, Canadian or United Kingdom hours based on the...

A global travel company located in Cape Town is seeking a Travel Operations Agent to join their Customer Support Team. This role involves resolving customer queries via phone and chat, ensuring high-quality service and accuracy in bookings. Candidates should have at least 2 years of travel industry experience and proficiency in GDS systems like Amadeus. The...

**The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...

As a Customer Service Agent, you will be the key point of contact between our brand and its customers.This role is ideal for someone who is passionate about delivering exceptional customer experiences, detail-oriented, and able to remain calm under pressure while representing our brand values.You will handle customer inquiries regarding orders, deliveries,...

High-end skincare and** **lifestyle brand is seeking a Customer Service and Experience Agent. This position is based in Stellenbosch, Cape Town. **The role**: **Customer Experience** - Drive customer loyalty, engagement and value by providing exceptional customer experiences across all channels and touchpoints - Provide “above and beyond” customer...

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the appropriate bucket for initial or final review....