Guest Relations Officer

3 days ago

Sandton, Gauteng, South Africa Excellerate JHI Full time R80 000 - R120 000 per year

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients.  We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About the role

The Guest Relations Officer is the first point of contact for shoppers, tenants, and visitors at Brooklyn Mall. This role ensures that guest interactions are handled professionally, courteously, and in alignment with the Mall's service standards. The officer provides information, resolves queries, supports tenant engagement, and enhances the overall shopping experience to reinforce the Mall's reputation as a premium retail destination

What you will bring

Inherent requirements for the position (non-negotiable)
  • Matric certificate (Grade 12).
  • Previous experience in customer service, hospitality, or front-of-house experience.
  • Strong verbal and written communication skills.
Additional demonstrable requirements:
  • Diploma in Marketing, Hospitality, or Customer Service.
  • Experience in a shopping centre, retail, or hospitality environment.

What you will be doing

The main responsibilities will include:

Customer Service:

  • Serve as the first point of contact for all visitors, providing information, directions, and assistance.
  • Handle customer enquiries and complaints professionally, ensuring swift resolution and escalation when necessary.
  • Assist shoppers with store locations, promotions, and general mall information.
  • Provide recommendations on mall services and tenant offerings.
  • Address lost and found queries and direct to security as and when necessary.
  • Assist customers with gift card purchases and related inquiries.

 Tenant & Mall Support:

  • Liaise with tenants as and when needed to ensure smooth communication and relay relevant
  • information to shoppers.
  • Monitor mall activities, ensuring exhibitors and promotions adhere to mall guidelines.
  • Assist with customer surveys and feedback collection for improving mall services.
  • Work closely with security and cleaning teams to uphold mall standards.

 Events & Promotions Assistance:

Support the Marketing team during mall events, promotions, and seasonal campaigns.

Distribute marketing materials and inform shoppers about ongoing and upcoming mall promotions.

JHI is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

  • Front Office Experience Lead

    1 week ago

    Sandton, Gauteng, South Africa Growthpoint properties Full time R900 000 - R1 200 000 per year

    Job TitleFront Office Experience LeadPurpose of the JobA culture-forward leadership role focused on delivering exceptional front-of-house experiences.This role ensures service excellence, team cohesion, and brand-aligned engagement across reception, hospitality, and guest-facing environments.Key Performance AreasTeam Leadership and Vendor PerformanceLead and...

  • Porter

    3 days ago

    Sandton, Gauteng, South Africa Newmark Hotels Full time R150 000 - R300 000 per year

    Job Advert SummaryYour role is to lead the guest journey from the moment the guest arrives at the hotel Porte Cochere until they check out form the hotel. To ensure that quality, service & guest relations are at the centre of each guest experience.Minimum RequirementsClear communication skills – both written & verbalPresentable, well-spoken & professional...

  • Porter

    5 days ago

    Sandton, Gauteng, South Africa 32784d2d-5e9e-41c6-8313-fd8e2248150f Full time R20 000 - R25 000 per year

    Job Advert SummaryYour role is to lead the guest journey from the moment the guest arrives at the hotel Porte Cochere until they check out form the hotel. To ensure that quality, service & guest relations are at the centre of each guest experience.Minimum RequirementsClear communication skills – both written & verbalPresentable, well-spoken & professional...

  • Night Receptionist

    1 week ago

    Sandton, Gauteng, South Africa Newmark Hotels Full time R250 000 - R500 000 per year

    Job Advert SummaryAs the first point of contact for late-arriving and early-departing guests, the Night Receptionist is responsible for delivering a warm welcome, efficient check-in/out processes, and comprehensive support throughout the night. The role includes managing reservations, responding to guest queries and requests, coordinating with other...

  • Technical Officer

    3 days ago

    Sandton, Gauteng, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    Position: Technical Officer - Gauteng - Electricity MeteringLocation: Gauteng, South AfricaJob Summary:Hire Resolve's client is looking for a skilled and experienced Technical Officer to join their team in Gauteng, focusing on electricity metering. The ideal candidate will have a strong technical background in electricity metering systems and be responsible...

  • Compliance Officer

    1 week ago

    Sandton, Gauteng, South Africa 45b528f9-17ae-44a1-a5d8-cb7bf7bb1cf3 Full time R30 000 - R420 000 per year

    Business Unit: Discovery Central ServicesFunction: ComplianceDate: 21 Nov 2025Discovery Group ComplianceCompliance Officer- FAIS OversightAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own...

  • Admissions Officers

    3 days ago

    Sandton, Gauteng, South Africa ADvTECH Full time R250 000 - R400 000 per year

    Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.Emeris Sandton Campus has vacancies for Admissions Officers (Fixed-term Contract).Duties and...

  • Project Manager – Office of the CEO

    1 week ago

    Sandton, Gauteng, South Africa Initiate International Full time R1 800 000 - R2 500 000 per year

    AsProject Manager in the Office of the CEO, you will operate at the strategic core of the business — translating vision into execution. This is not a traditional PM role; it's a pivotal position designed for someone who thrives in dynamic, high-stakes environments, driving complex initiatives that cut across multiple departments and directly influence...

  • Client Liaison Officer

    5 days ago

    Sandton, Gauteng, South Africa Momentum Investments Full time R900 000 - R1 200 000 per year

    IntroductionThrough our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their...

  • Assessment Officer X3

    7 days ago

    Sandton, Gauteng, South Africa ADvTECH Full time R140 000 - R240 000 per year

    Direct Reporting Line:Senior Assessment OfficerEmeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support. Emeris Sandton Campus has vacancies for Assessment...