Contract Supervisor

Position:Contract Supervisor

Job Description:

The Contract Supervisor is responsible for day to day operational service delivery in line with client Service Level Agreements and Pricing Schedules.Location:Cape Town - StellenboschContract Type:PermanentMinimum Requirements:

Experience:

•    Min 3 years' experience in a Supervisory role with HR generalist experience

•    Warehousing industry experience would be an added advantage

•    People and Performance Management 

Qualification: 

•    Grade 12 or NQF 4 related Qualification

•    Tertiary business qualification ideally in logistics, supply chain management or HR would be an added advantage
 

Additional Requirements:

N/A

Roles and Responsibilities:
• Understand client needs and compile comprehensive job description for each role

• Establish a relationship with Resource centre and liaise with them in terms of employee requirements

• Provide feedback to Resource Centre on candidates supplied

• Ensure that the Resource Centre maintains a pool of readily available potential candidates as per contract requirements

• Briefing of employees including transport arrangements, address, times etc, (or supply Recruitment centre with brief if agreed.)

• Understand client needs and compile comprehensive job specification to give to the Resource Centre

• Establish relationship with Resource centre and liaise with them in terms of employee requirements

• Briefing of all assignees with regards to FunxionO, as well as client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment or on the first day at client site.

• Issue of protective equipment (and related documentation), prior to placing an individual on assignment

• Ensure that a new Annexure A is signed by employees for each site project

• Explain payroll process and layout of payslips to employees

• Introduce employees to client contacts

• Coordination of transport of employees and approval thereof by client and/or Operations Manager

• Ensure all employee's are inducted and have clear understanding of job requirements, shift patterns and output expectations

• Conduct training with new employee's and monitor progress to ensure candidate is efficient

• Address and solve employee problems & grievances promptly and in a professional manner / attending to employee wellbeing issues.

• Ensure that all employees are managed on a day to day basis in accordance with applicable labour legislation, as well as FunxionO and client labour relations policies and procedures.

• Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner, seek guidance from the Contract Manager and Labour Relations Manager as required

• Manage poor performance in accordance with employee job descriptions and job requirements and proper record keeping thereof

• Ensure payroll department is presented with accurate payroll data processed within deadline. This might involve other individuals but the overall responsibility lies with the Contract Manager

• Checking, verification and approval of preextract reports from Payroll

• Responsible for ensuring first time accuracy of payroll with no necessity for credit notes or adjustments

• Distribute payslips weekly/monthly to employees (as per payroll frequency)

• Resolve employee payroll queries timeously

• Compile and deliver accurate reports as per the Contract Manager and client requirements (e.g. any production related report, shift reports,overtime, hrs worked, disciplinary reports etc).

• Monitor attendance and deal with unauthorised absenteeism and abuse of sick leave

• Manage employee pool to ensure all shifts are fully staffed

• Monitor timekeeping and extended breaks of employees and take appropriate remedial action

• Ensure communication with transporters to ensure timeous delivery of staff

• Responsible for ensuring accurate and on time invoice delivery

• Ensure that signed proof of delivery is obtained for all invoices

• Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms

• Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary

• Monitor expenditure with regard to PPE, medicals etc and ensure that costs do not exceed the parameters of the Pricing Schedule provisions

• Ensure any changes made during shift due to operational requirements from client side is billed

• Continuously monitor shift performance to ensure all client deadlines are met, together with quality standards so that no penalties are incurred.

• Establish and build a relationship with client representatives

• Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements

• Attend formal meetings at client with the Contracts Manager when required.

• Develop awareness of client needs and business and identify potential growth opportunities within client and communicate to Operations Manager

• Ensure the required employee documentation management processes and systems are in place on all responsible sites to ensure compliance with internal, Adcorp and DoL audits

• Ensure compliance with relevant legislation, client SLAs, company policies/SOPs and corporate governance requirements

• Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines and client requirements

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