Key Account Manager: Private Sector

At
Altron Digital Business
, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that supports digital transformation.

We are looking for a dedicated, ambitious and self-driven Key Account Manager: Private Sector, who will lead Altron's engagement with our most valued customers, specializing in building and maintaining relationships at all levels.

We are looking for an individual with the relevant experience that has a challenger and growth mindset, leading towards transformative business outcomes for Altron and our customers.

Key responsibilities:

Institute highly productive, as well as exceptionally professional relationships between Altron and the assigned accounts you will take ownership of:

• Always strive to provide exceptional customer experience
• Investigate customers' requests
• Manage customer expectations
• Properly validate, clarify, and assess needs of customers on an ongoing basis
• Ensure the customer holds the company in high esteem, which is depicted by high customer satisfaction ratings
• Coordinate executives of the company and their contributions to customer management
• Spearhead the effort of the company in solution development to ensure customers' needs are properly addressed
• Make sure that client commitments are met and customers' requirements are fulfilled to satisfaction
• Appropriately coordinate company personnel involvement in strategic account management, especially in service and support resources, to ensure account performance objective of the company is met and to ensure complete customer satisfaction
• Take care of any issues incurred professionally and timeously
• Fulfill any number of assigned targets to ensure volume of sales is at a profitable level
• Ensure assigned accounts meet with company's strategic objective
• Fulfill the assigned quota of sales designated on any strategic account
• Achieve the expectations for complete profitability on the assigned accounts
• Work with other members of staff like service resources staff members, implementation resources experts, sales specialists, Business Development Mangers, Legal, Finance, Supply Chain, Logistics and varieties of other management and sales experts in the organization / Collaborate with our team to achieve sustainable growth and development
• Communicate progress to both internal and external stakeholders
• Build a comprehensive account plan with key stakeholders defining the strategic and tactical objectives in the accounts for the FY
• Manage Pipeline with a focus on weekly accuracy, reliability, detailed descriptions
• Manage all sales actions diligently like Trip reports, lead follow-up, sales meetings, POD meetings and other administration tasks required to meet the expectations of the role
• Keep the CRM system up to date with all required sales actions and tasks.
• Demonstrate a proven ability to understand customer needs
• Create and deliver focused winning pitches to all levels in a customer
• Demonstrate a track record of working closely with local and global partners providing solutions to customers
• Work with other Account Executives within Altron Group to drive collaboration and the culture of winning
• Being a highly confident negotiator
• Demonstrate a successful track record of performance
• Be astute in dealing with multiple parties
• Collecting competitive intelligence, market intelligence as well as industry trends
• Working cross-industry and having a solid mix of accounts
• Have a high proficiency in formulating and presenting Account Plans as well as executing these with precision
• Manage your book of business with precision, from invoicing to debtors, from delivery to installation, from running to optimization, from revenue to maximizing profit
• Always demonstrate the highest level of integrity

Experience and qualifications:

• 8+ years' experience as an Account Manager within the IT Services industry, with a strong track record of success in the private sector
• Relevant bachelor's degree or equivalent professional experience
• Proven ability to manage multiple stakeholders across complex client environments
• Demonstrated strength in developing, presenting, and executing Account Plans with precision and measurable outcomes
• Experience operating effectively within a complex and dynamic business landscape

Behavioural competencies:

• Excellent verbal and written communication in English
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Business Acumen
• Strategic Execution
• Customer Service Oriented
• Accountability
• Collaboration, negotiation and networking
• Decision making
• Result and achievement orientated
• Conflict Management
• Analytical thinking
• Risks Management

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.