Technical Onsite Support

2 weeks ago


Johannesburg Metropolitan Area, South Africa Hemmersbach Full time US$250 000 - US$600 000 per year

Role:

  • Provide day to day local/remote desktop support
  • Handle inbound calls and answer questions
  • Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
  • Providing support for service requests involving PCs, laptops, phones, and peripheral devices.
  • Resolving hardware and basic software issues.
  • Providing feedback on technical processes to support efficiency improvements

Requirements:

  • Typically 2–3 years of experience
  • Ability to build relationships
  • Excellent time management skill
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products
  • Able to provide feedback on new technical processes to help drive efficiency

Benefits:

  • Buddy program
  • Employee Assistance Programme
  • Health/ Medical insurance
  • Internal career development program
  • Onboarding program
  • Pension scheme
  • Risk insurance

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.


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