IT Support Technician

2 days ago

Johannesburg Metropolitan Area, South Africa Infoprotect SA Full time R150 000 - R250 000 per year

The Support Technician is responsible for the 1st line support to customers. This includes general user support and platform-specific responsibilities and duties to ensure systems are operational and always maintained. Duties and tasks are done mostly remotely from the office however onsite callouts etc are to be expected.

DUTIES AND RESPONSIBILITIES

· Customer support on the service desk

· General user support

· M365 management

· VOIP Telephony

· Onsite Support

· Assisting with achieving a satisfactory resolution to any issues or problems a customer may be experiencing.

· Proactive Monitoring of services (Connectivity)

Essential:

· Microsoft Windows 10, 11 Operating Systems

· M365 Management (Mail, SharePoint, OneDrive)

· Networking (Switch, VLAN, Mikrotek)

· Knowledge of monitoring systems (PRTG, ZABBIX a bons)

· Microsoft Applications (Outlook, SharePoint, Teams, One Drive)

· RMM Tools (Kaseya, Solarwinds)

· Telephony support (VOIP)

· Qualifications / Experience / Skills Required:

· Minimum 1-2 years hands-on experience in an IT Support role.

· Vendor-specific certification such as Microsoft, A+, N+

SKILLS / KNOWLEDGE AND COMPETENCIES

· Client liaison and customer service principles

· Time management

· Teamwork

· Ability to multitask.

· Excellent organizational and interpersonal skills

· Must have good telephone manners and communication skills.

· Attention to detail, accuracy, and analysis.

· Willingness to learn and follow through on operations.

· Troubleshooting ability & quick learner for recurring problems

· Flexible with working hours availability to work after-hours.

ATTRIBUTES & BEHAVIOUR

· Strategic thinking

· Internal & external brand orientation

· Problem analysis and problem solving

· Ability to work under pressure.

· Flexible and adaptive

· Observant & conceptually adapt.

· Accountability

· Cross-functional integration and collaboration

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