Telesales Consultant

1 week ago

Cape Town, Western Cape, South Africa Guardrisk Full time R800 000 - R1 000 000 per year
Introduction

We're searching for people with natural sales talent. You're comfortable and excellent on the phone, and you've demonstrated success selling insurance products.

You're goal-oriented, and most importantly, you believe in yourself

Join our vibrant team to experience exceptional training, mentoring, a company, and professional support.

Candidates must be based in Cape Town.



Role Purpose

As a Sales Consultant at Zestlife, you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's profitability and growth.



Duties & Responsibilities
  • Sell insurance products: Generate new business and upsell/cross-sell to existing clients via outbound calls.
  • Provide exceptional customer service: Deliver a positive customer experience, ensuring customer needs are met and concerns are addressed.
  • Meet sales targets: Achieve individual sales targets, contributing to the company's profitability and growth.
  • Build and maintain relationships: Develop and maintain strong relationships with clients, ensuring customer loyalty and retention.
  • Stay up-to-date with industry knowledge: Maintain a good understanding of insurance products, industry trends, and regulatory requirements.
  • Comply with regulatory requirements: Ensure adherence to FAIS requirements, industry standards, and company policies.
  • Use effective sales techniques: Employ probing and questioning techniques to identify customer needs and provide tailored solutions.
  • Maintain accurate records: Keep accurate and up-to-date records of customer interactions, sales, and other relevant information.
  • Participate in training and development: Engage in ongoing training and development to improve sales skills, product knowledge, and industry expertise.


Requirements
  • Minimum of 2 years of Sales Call Centre experience. You would be selling short or long-term insurance.
  • Matric (Grade 12) Essential
  • RE (Advantageous)
  • FAIS requirements based on DOFA date, i.e. Wealth Management qualification 


Competencies
  • Well-spoken with excellent presentation and communication skills (telephonically and written)
  • Presentation and negotiation skills.
  • Knowledge of financial service products (Advantageous)
  • Computer Literate (MS Office, Email and Internet)
  • Demonstrate sales behaviours (deal with difficult clients, competitive, achieving, persistent)
  • Excellent compliance and quality assurance.
  • Use of effective probing and questioning technique

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