Servicely Implementation Consultant

3 days ago

Johannesburg Metropolitan Area, South Africa TDA Full time

Servicely Implementation Consultant – HR & Payroll Transformation, 12-Month Contract, Johannesberg, South Africa

Servicely | Service Management | ESM | HRIS | HR Transformation | Payroll Operations | AI Automation | Chatbot | Case Management | Workflow Design

A global enterprise has just selected Servicely as its new Service Management platform and is about to roll out a major transformation across HR Operations, HR Services, and Payroll.

They're now looking for a Servicely Implementation Consultant — someone who knows the platform inside out — to design, build, and lead the implementation from the ground up.

If you've ever wanted to shape how a global organisation delivers HR and Payroll services through automation, AI, and digital workflows, this is that moment.

What you'll be doing

  • Own the design and configuration of Servicely across HR & Payroll Ops.
  • Map business processes and translate them into scalable, automated workflows.
  • Build service catalogues, case management, and self-service portals.
  • Integrate AI-driven features (chatbots, predictive routing, ticket triage).
  • Partner with HR, IT and project stakeholders to drive adoption and improvement.

What you'll bring

  • Proven Servicely platform expertise – end-to-end configuration and deployment.
  • Strong understanding of HR, Payroll, or Shared Services processes.
  • Experience embedding AI-enabled service automation (NLP, workflow intelligence).
  • Excellent stakeholder communication and ability to run design workshops.

Nice to have

  • Experience with ServiceNow or other ESM / ITSM tools.
  • Exposure to large, global enterprise environments.
  • Knowledge of HR data and compliance frameworks.

The offer

  • 12-month contract
  • Work on a high-visibility HR transformation project at global scale.
  • Be part of a Servicely-first, AI-driven service management journey.

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