Technical Support Specialist

5 days ago

Boksburg, Gauteng, South Africa Objectivepersonnel Full time R250 000 - R400 000 per year
Looking for a skilled and hands-on Technical Support Specialist to serve as the product expert in the field. You'll be the crucial link between the sales team, customers, and the R&D lab. This dynamic role involves providing on-site technical assistance, demonstrating product capabilities, and ensuring the customers achieve the best possible results with coating products. If you have a deep passion for coatings and a talent for solving practical problems, this role is for you.

Qualification
  • A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued
Requirements
  • Proven, hands-on experience in the coatings industry.
  • Advanced practical skill in spray painting and other coating application techniques.
  • A thorough understanding of product mixing ratios, viscosity, and solids content.
  • Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
  • A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
  • The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
  • Excellent problem-solving skills with the ability to troubleshoot application issues on-site.
Duties
  • Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
  • Translate customer and sales team requests into practical technical solutions and product recommendations.
  • Precisely prepare high-quality product samples for customer evaluation and for the showroom.
  • Draft clear and accurate product specifications and technical data sheets for internal and external use.
  • Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
  • Proactively suggest improvements for existing products and application processes.
  • Maintain the company showroom.
  • Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.

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