Outbound Appointment Setter

17 hours ago


Durban, KwaZulu-Natal, South Africa 2cantalks Full time

Outbound Appointment Setter (B2B)

Responsibilities


• Call B2B prospects, qualify against ICP, and book demos/appointments on the sales calendar.


• Follow the approved script and objection playbook; adapt tone by role (owner/GM vs manager).


• Log notes/dispositions accurately; maintain list/CRM hygiene.


• Report daily activity; share talk-track feedback to tighten ad-to-call alignment.

Required Experience


• Experience level: 1–3 years in outbound sales/SDR or call-center appointment setting (B2B).


• Industry background: Preferred but not required (AI/automation interest = plus) Must-Have Skills


• Excellent English, neutral/clear pronunciation.


• Script adherence & objection handling, with light, role-aware adaptation.


• Consultative questioning (SPIN/NEPQ basics)


• CRM fluency (HubSpot/Salesforce or similar)


• Cold email personalization (nice to have)


• Genuine interest in AI/automation (agents who are "AI-curious" do better here).

Personality & Work Ethic


• Resilient, persistent, enthusiastic, empathetic listener.


• Professional yet personable; adaptable communicator; curious problem-solver.


• Goal-oriented, self-motivated, process-driven, team player, results-focused.


• Handles rejection by acknowledge → pivot → close; maintains brand integrity and a positive tone

Training & Autonomy


• Training: Provide a short specialization before go-live (product knowledge can be trained)


• Script vs. freedom: Mix of both — follow guidelines with some flexibility to tailor by role


• Engagement level: Moderate (professional and courteous; concise, value-led). KPIs & Standards


• Activity: calls/hour, talk time, reach rate


• Effectiveness: qualified meetings booked, show rate, SQLs where applicable


• Quality: QA score, call structure compliance, accurate dispositions/notes


• Outcome focus: qualified appointments that show and convert

Candidates who are available to join immediately will be given first preference. Interested candidates can email their resume to


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