Senior Project Manager

2 weeks ago

Cape Town, Western Cape, South Africa The Legends Agency Full time R420 000 - R540 000 per year


Senior Project Manager Remote Moderation (Multilingual)

Help shape online communities with a digital agency committed to quality, safety, and inclusivity.

Content Moderation | Remote (UK Hours) | R35,000R45,000 per month

About Our Client

Our client is a global social media agency that helps brands connect meaningfully with audiences across platforms. With a deep focus on moderation, community management, and brand protection, they work with some of the worlds leading brands to ensure safe and engaging digital spaces.

Known for their remote-first model and multicultural workforce, they prioritize ethical engagement, quality service, and responsiveness. This is a dynamic, flexible, and mission-driven environment where your work has real impact on community wellbeing and brand trust.

The Role: Senior Project Manager Social Media Moderation

You'll oversee and contribute to the effective moderation of online content across multiple client projects. This includes applying client-specific moderation guidelines, mentoring moderation staff, escalating critical issues appropriately, and maintaining clear and accurate documentation.

Key Responsibilities

  • Moderate user-generated content on designated platforms following company and client guidelines.

  • Use standard response templates when required.

  • Accurately report moderation activity and escalate sensitive content.

  • Review content decisions with peers or managers when needed.

  • Provide mentoring and onboarding support to new moderators.

  • Complete shift reports and track updates via project tools (e.g., Basecamp).

  • Notify project managers of technical issues or process concerns.

  • Attend team meetings and request refresher training when needed.

About You

  • 2+ years' experience in content moderation or community management.

  • Strong understanding of social media platforms and user interaction.

  • Fluent in English; additional fluency in one or more of the following languages is a major asset:

    • High Volume: Arabic, French, German, Spanish

    • Medium Volume: Dutch, Italian, Japanese

    • Low Volume: Norwegian, Polish, Portuguese, Russian, Turkish

    • Tiny Volume: Chinese, Croatian, Czech, Danish, Finnish, Greek, Hungarian, Indonesian, Korean, Latin American Spanish, Romanian, Slovak, Swedish, Thai, Ukrainian, Vietnamese, Welsh

  • Excellent written communication and decision-making skills.

  • Technically proficient and confident using digital tools.

  • Organized, calm under pressure, and self-motivated.

Equipment Requirements

  • Windows bit) or macOS 10.15+

  • i5 7th Gen processor or better

  • 8GB RAM, 40GB available space (SSD recommended)

  • Reliable internet (min. 5 Mbps down / 1 Mbps up)

  • Webcam, headset, smartphone for 2FA


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