Customer Service Representative

6 hours ago

Soweto, Gauteng, South Africa Omnia (Pty) LTD Full time R30 000 - R120 000 per year
Overview

BME Metallurgy a division of Omnia Group, is in the business of procuring and distribution of chemicals, products and services into the mining industry. It is a major player in the South African market with a significant footprint in Africa and the intent of further developing a growth strategy to becoming a key player in Africa, as well as aspiring to become a player in the global market. Effective strategic sourcing is the foundation of a successful chemical distribution business.

Qualifications
  • A tertiary qualification in Chemistry and/or Sales and/or Marketing (Diploma/Degree)
  • Computer literacy
Experience
  • At least 5-10 years' experience in a similar customer service environment
  • Maintaining relationship with customer (sales experience in managing customer relationship)
  • Experience of D365 ERP System specifically
Duties

Quality processed orders

  • Accept all orders and ensure that they are processed timeously.
  • Effectively implement price increases.
  • Ensure profit margins are maintained.

Informed clients and relevant internal stakeholders

  • Gain local market intelligence.
  • Keep customers informed and updated on the status of their orders.
  • Liaise with existing clients daily basis.
  • Communicate price changes to customers.
  • Effective interaction with Logistics, Finance, Warehouse, Distribution, Production, Procurement, Commercial etc.

Controlled/monitored stock

  • Monitor stocks and inform Planner and Procurement departments of potential stock shortages
  • Manage sample stock.

Duties and Responsibilities

  • Assist in growing the client base.
  • Establish an understanding of systems and procedures as well as identify improvements on these.
  • Any Adhoc duties might be required within the department.
Job Competencies
  • Effective communication skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience
  • Skilled at understanding quality issues and the consequences of non-compliance
  • Demonstrate a concern for and understanding of customer needs
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