Current jobs related to Process Analyst, ZA - Cape Town, Western Cape - NSC Global

  • Process Analyst, ZA

    2 weeks ago

    Cape Town, Western Cape, South Africa NSC Global Full time

    Overview:NSC Global is currently looking for a Process Analyst to join our growing company.Main job purpose:The process analyst role is the main interface between the customer and the account team to effectively manage service operations and delivery.Responsibilities:Responsible for reading and understanding the statement of work assigned to the accountWork...

  • Process Analyst, ZA

    2 weeks ago

    Cape Town, Western Cape, South Africa NSC Global Full time

    OverviewNSC Global is currently looking for a Process Analyst to join our growing company.Main job purpose:The process analyst role is the main interface between the customer and the account team to effectively manage service operations and delivery. ResponsibilitiesResponsible for reading and understanding the statement of work assigned to the accountWork...

  • ZA Risk

    1 week ago

    Cape Town, Western Cape, South Africa Sporty Group Full time

    Sporty GroupPartnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, , and the newly launched SportyFM, we continue to...

  • Business Process Analyst

    1 day ago

    Cape Town, Western Cape, South Africa takealot Full time

    , a leading South African online retailer, is looking for a highly talentedBusiness Process Analyst - Marketplaceto join our Head Office inCape Town.We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility...

  • Process Engineer

    1 day ago

    Cape Town, Western Cape, South Africa Paracon Full time

    TheProcess Engineer (Business Process Analyst)will drive strategic business process reengineering and transformation initiatives, with a strong focus onoptimising end-to-end client journeys. The role includes stakeholder engagement, change management, and ensuring adherence to engineering and process standards. The incumbent will proactively identify...

  • FC Supervisor, ZA Operations, ZA Operations

    5 days ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.You'll be the first point of...

  • Quality Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa EXL Full time

    The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified. The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to the agent.

  • Cyber Security Analyst

    1 week ago

    Cape Town, Western Cape, South Africa BOSS ERP Consulting Full time

    Cybersecurity AnalystWe are seeking a Cybersecurity Analyst to support the Group Cyber Security Manager with operational security support utilising your knowledge of threats and vulnerabilities using the Microsoft Defender security suite.As a Cybersecurity Analyst we are seeking the following skills and experience:2+ years' experience in a security analyst...

  • Senior Functional Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Paracon Full time

    Are you a highly experienced Senior Functional Analyst ready to step into a Lead role? Do you thrive on translating complex business challenges into robust, cost-effective, and innovative technical solutions? Join our dynamic delivery team and play an instrumental role in shaping our next generation of systems and processes.Role PurposeAs the Lead Functional...

  • Business Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Gijima Staffing Solutions - HCM Full time

    Company DescriptionGijima Staffing Solutions - HCM specializes in providing a range of staffing services, including contract and temporary assignments, permanent placements, executive search, response handling, and recruitment process outsourcing (RPO). Our mission is to connect talented professionals with leading organizations to foster mutual growth and...

Process Analyst, ZA

3 weeks ago

Cape Town, Western Cape, South Africa NSC Global Full time


Overview

NSC Global is currently looking for a Process Analyst to join our growing company.

Main job purpose:

The process analyst role is the main interface between the customer and the account team to effectively manage service operations and delivery.



Responsibilities

  • Responsible for reading and understanding the statement of work assigned to the account
    • Work closely with the account SDM to ensure adherence of contract scope
    • Train technicians on contract scope and escalation channels for non-supported service
  • Providing real time SLA monitoring, operational reporting, and CSAT score attainment
    • Daily operational report to manage volume and SLA attainment
    • CAST score analysis
  • Training call coordinators and technicians on account specific processes and procedures 
  • Perform account specific case audits to improve quality of service 
  • Effective communications with Technicians, Call Coordinators, Service Delivery Coordinators, Account Management Team, Customers, and Management 
  • Leading or participating in conference calls for technicians, Account Management Organization, and the customer 
  • Maintain Knowledge Management database and ensure all documents are current and up to date
  • Analyze daily operations data and provide requested reports to the SDM
    • Capacity and demand analysis
    • Governance report
    • Ad hoc reports