Process Analyst, ZA

2 weeks ago


Cape Town, Western Cape, South Africa NSC Global Full time
Overview

NSC Global is currently looking for a Process Analyst to join our growing company.

Main job purpose:

The process analyst role is the main interface between the customer and the account team to effectively manage service operations and delivery.

Responsibilities
  • Responsible for reading and understanding the statement of work assigned to the account
    • Work closely with the account SDM to ensure adherence of contract scope
    • Train technicians on contract scope and escalation channels for non-supported service
  • Providing real time SLA monitoring, operational reporting, and CSAT score attainment 
    • Daily operational report to manage volume and SLA attainment
    • CAST score analysis
  • Training call coordinators and technicians on account specific processes and procedures 
  • Perform account specific case audits to improve quality of service 
  • Effective communications with Technicians, Call Coordinators, Service Delivery Coordinators, Account Management Team, Customers, and Management 
  • Leading or participating in conference calls for technicians, Account Management Organization, and the customer 
  • Maintain Knowledge Management database and ensure all documents are current and up to date
  • Analyze daily operations data and provide requested reports to the SDM
    • Capacity and demand analysis
    • Governance report
    • Ad hoc reports

  • Process Analyst, ZA

    2 weeks ago


    Cape Town, Western Cape, South Africa NSC Global Full time

    Overview:NSC Global is currently looking for a Process Analyst to join our growing company.Main job purpose:The process analyst role is the main interface between the customer and the account team to effectively manage service operations and delivery.Responsibilities:Responsible for reading and understanding the statement of work assigned to the accountWork...

  • ZA Risk

    1 week ago


    Cape Town, Western Cape, South Africa Sporty Group Full time

    Sporty GroupPartnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, , and the newly launched SportyFM, we continue to...


  • Cape Town, Western Cape, South Africa Communicate Ct Full time

    A company that's taking the world by storm through innovative advertising is looking for a skilled Business Process Analyst to help evaluate and enhance their shared services This is an incredible opportunity to grow beyond measure within a dynamic organization — one you simply can't afford to miss. If you're in the market for your next big career move,...

  • Business Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Interdot Solutions Full time

    Business Analyst Belville, Cape TownOur client, a giant in the retail industry, is looking for a Business Analyst to join the supply chain team in Belville, Cape Town. Business Analyst role focused on data, information systems and processes. Main client being the internal Administration & Finance Department.Qualification / Experience:Degree in Information...


  • Cape Town, Western Cape, South Africa Amazon Full time

    Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.You'll be the first point of...

  • FP&A Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa The Legends Agency Full time

    FP&A AnalystKickstart Your FP&A Career in a Global, Multi-Currency Business Growth Opportunity as a Senior AnalystCape Town | Hybrid (3 days office, 2 days remote) | R R55000 p/m | UK HoursAbout Our ClientOur client is a global research and advisory business operating across 14 countries in the UK, Europe, and APAC. They specialize in providing data-driven...

  • Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa EXL Full time

    The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified. The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to the agent.

  • Equity Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Title: Equity AnalystJob Summary:We are seeking a highly skilled and knowledgeable Equity Analyst to join our team in Cape Town. The ideal candidate will have a strong background in finance, experience analysing equity investments, and a deep understanding of financial markets. The Equity Analyst will be responsible for researching and evaluating...


  • Cape Town, Western Cape, South Africa BOSS ERP Consulting Full time

    Cybersecurity AnalystWe are seeking a Cybersecurity Analyst to support the Group Cyber Security Manager with operational security support utilising your knowledge of threats and vulnerabilities using the Microsoft Defender security suite.As a Cybersecurity Analyst we are seeking the following skills and experience:2+ years' experience in a security analyst...


  • Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Minimum Requirements: Business Analysis certification at Practitioner level (ECBA, CCBA), FTI certification or similar (desired).+1 years experience in a Business Analyst capacity with delivery in a BA environment and experience working within all aspects of the Software Development Life Cycle (SDLC) (essential).Practical understanding of information and...