Senior Project Manager

Alacrity, a division of Saratoga, is seeking a skilled Senior Project Manager to join the international team at our client, Worldwide Chain Stores.

As the Senior Project Manager, you will be responsible for overseeing the successful implementation of Worldwide Chain Stores' product into their clients' businesses, ensuring that project execution aligns with their clients' strategic objectives. This role involves leading and delivering high-impact projects in the IT and supply chain sectors. The ideal candidate will possess a combination of technical expertise, strong leadership abilities, and a proven track record of managing globally distributed teams. You will play a vital role in delivering projects on time, within scope, and within budget, all while ensuring exceptional customer satisfaction.

Where You'll add value

Responsibility for the day-to-day management of projects, including scope, schedule, finance, risk, quality, and resourcing. You will ensure successful planning and management of customer projects across the globe delivering in line with business and customer expectations.

• Develop project plans, goals, and budgets and identify resources required
• Assemble, coordinate and schedule project teams, assigning individual responsibilities and ensuring effective performance
• Develop project schedules and methods for measuring results
• Plan, organise and manage all phases of the project to ensure on-time and on-budget completion
• Resourcing and scheduling of projects to align with organizational priorities.
• Conduct project planning and evaluation to ensure alignment with business objectives.
• Manage and deliver customer communications throughout the project lifecycle.
• Obtain project signoffs and ensure customer satisfaction across all stages of the project.
• Demonstrated success in driving revenue growth through effective project delivery.
• Proactively resolve project challenges, escalating issues when needed to the Program/Operations Manager
• Manage risks and impacts on project timelines and budgets.
• Ensure all billable work is accurately accounted for during project execution.
• Communicate clearly and professionally to build customer trust and satisfaction
• Measure and ensure customer satisfaction in project delivery and consultancy services.
• Create and manage Statements of Work (SoW) to clearly define project deliverables and scope.

• Implement change control processes and manage timesheet tracking.

• Leverage knowledge of business process tools to enhance project efficiency.

• Perform any other reasonable duties as required by management.

What Sets You Apart

• A Bachelor's Degree in Business, IT or a related discipline with strong academic results
• Completed Project Management certifications such as PMI or PRINCE2.

What you will bring:

• A minimum of 5 years of experience in project management, professional services, or service delivery roles within the IT and supply chain sectors.
• Strong stakeholder management skills, with experience handling multiple implementations across diverse teams and geographies.
• Foundational knowledge of Business Analysis and Quality Assurance, with the ability to apply these skills in medium to business-critical project environments.
• The ability to understand and communicate complex technology issues to non-technical stakeholders.
• Demonstrated proficiency in project management tools and methodologies as defined by PMI, PRINCE2, or similar professional frameworks.
• Experience and exposure to Agile methodologies.
• Proven ability to effectively interface with senior management, project teams, third parties, and customers.
• Demonstrable passion for building and maintaining strong customer relationships.
• Willingness and ability to travel both nationally and internationally
• Comfort in managing projects and customers across multiple geographies and time zones.

Personal Attributes

• Excellent analytical skills with a proven ability to solve problems and innovate.
• Strong oral and written communication skills.
• Meticulous attention to detail and adaptability to change.
• Hands-on, proactive, and delivery-focused with a self-starter attitude.
• Strong relationship-building skills with clients and team members.
• High ethical standards, trustworthiness, and personal integrity.
• Organised, continuously learning, and committed to professional growth.
• In-depth understanding of supply chain and warehousing operations.
• High emotional intelligence with an ability to motivate others, negotiate effectively, and influence decisions.

Who we are

Alacrity, a division of Saratoga, acts as a South Africa based Employer of Record for its international clients. The successful applicant will be employed by Alacrity but will be fully integrated into and will have direct reporting links into WCS. Get to know to know who we are and what we do at

What does Worldwide Chain Stores do?

Worldwide Chain Stores offers state-of-the-art solutions for warehouse management, asset management, order management and more. WCS's software is used by several leading organisations across the world and integral to their supply chain operations.

Worldwide Chain Stores is part of Volaris Group, a buy-and-hold acquirer of software businesses. Volaris Group acquires and strengthens vertical market software companies, enabling them to grow within the markets in which they compete, either through organic measures such as new initiatives and product development, or through complementary acquisitions.