Productivity Specialist

Summary:

This role is responsible for driving greater productivity levels for fulfilment in stores by engineering processes, systems, MHE, packaging and space to reduce waste and remove barriers from being more effective at serving customers and reducing costs.

This role is responsible for gathering and analysing data, with the goal of creating performance visibility and implementing the use of performance metrics, which ultimately affect the customer value proposition, and our ability to reduced costs throughout the supply chain.

Systems and Data

• Gather data and conduct root cause analyses with the goal of improving fulfilment SLA adherence for the entire value chain including inventory, pickup and delivery
• Extracting and analysing data, to monitor and highlight inconsistencies, while recommending improvements for fulfilment metrics and processes
• Drive automation of repetitive insights with data management team
• Ensure system alignment and flight path prioritisation to support the Omni & Digital Acceleration strategic objectives

Manage Fulfilment Performance

• Development of fulfilment metrics, internal analysis tools and/or key performance indicators that impact fulfilment operations, across the business
• Work closely with Supply Chain, Central Operations and Store Fulfilment teams, to ensure alignment of business objectives, KPI's and customer expectations
• Provide operational reports and analysis as required, to reflect performance, trends, non-adherence to policies and procedures as well as improvement opportunities, in order to inform the future planning and management of fulfilment operations
• Monitor and escalate poor operational performance, relevant to customer orders, to store operations, final mile operations and supply chain and follow up on corrective action, in order to drive improvement
• Where required, drive the development, implementation and management of processes and policies, in order to enable performance optimization
• Convert deep understanding of fulfilment productivity into labour scheduling support capability

Continuous Improvement, Innovation & operational effectiveness

• Identify and solve ineffective and inefficient processes with relevant stakeholders
• Identify and solve ineffective and inefficient processes with relevant stakeholders
• Find opportunities for service differentiation including but not limited to: Cross-chain sourcing; Shared facilities; On-demand / Same day service; Same-day pickup
• Review and optimize space, picking, inventory and final mile performance through continuous improvement initiatives
• Communicate effectively and regularly with all relevant stakeholders to ensure a common understanding of Fulfilment initiatives and to obtain support and co-operation as required

Compliance & Risk

• Review, implement and maintain internal control measures to minimize risk, in line with the limits of authority, as it pertains to fulfilment.
• Ensure that good governance is applied to all activities, thereby creating an ethical environment

Team Management

• Communicate the Fulfilment vision to store fulfilment, Supply Chain and Merchant teams, in order to ensure strategic alignment and buy-in
• Provide training and ongoing operational coaching to fulfilment teams to ensure comprehensive understanding of fulfilment reporting metrics
• Provide leadership by displaying sound leadership practices that support operational excellence and organizational values Ensure a productive and healthy working environment through teamwork, co-operation, motivation, encouragement and coaching

Minimum Academic, Professional Qualifications & Experience required for this position

Qualifications:

Qualifications:

• Relevant degree in Supply Chain, Logistics, Industrial Engineering or similar

Experience:

• Minimum 5-10 years relevant experience in Retail Operations, eCommerce fulfilment, Logistics &/or Supply Chain

Competencies & Skills

Core Competencies

• Strong analytical ability and attention to detail
• Proven ability to identify, assess and solve problems with critical and logical thinking
• Time management skills
• Excellent communication skills and the ability to interact at all levels across the organization
• Advanced Excel, SQL skills, high computer proficiency
• Ability to work in a high pressure environment

Compliance:

The position requires trust and honesty and that entails the handling of cash and/or finances, which includes but is not limited to, the handling, administering, processing and distribution of the Company's monetary resources such as its stock in trade or merchandise.