Post-Sale Support Agent

1 day ago

Cape Town, Western Cape, South Africa GOTO Group SA Full time R120 000 - R204 000 per year

Post-Sale Support Agent

Location: Foreshore, Cape Town (Office-based only — UK hours)

Type: Full-time, Permanent

Salary: Up to R17,000 (negotiable based on experience)

Overview

We are looking for a highly organised, patient, and people-focused Post-Sale Support Agent to manage the end-to-end communication and coordination required to move property sales from offer to completion. This role is less about property expertise and more about customer service excellence, consistent follow-ups, clear communication, and strong process management.

You will act as the central point of contact between buyers, sellers, solicitors, and several internal teams — ensuring all parties stay informed, engaged, and on track with required milestones.

Property knowledge is beneficial but not essential — full training on terminology and process will be provided.

Key Responsibilities

Communication & Stakeholder Management

  • Perform multiple daily follow-ups with buyers, sellers, solicitors, and internal teams.
  • Keep all parties updated on progress, outstanding tasks, and next steps.
  • Handle incoming queries with patience, clarity, and professionalism.

Process & Milestone Tracking

  • Monitor key milestones in the post-sale process and ensure nothing falls behind.
  • Proactively chase missing documents, updates, or actions.
  • Identify potential blockers early and escalate where necessary.

Administration & Record Keeping

  • Maintain accurate, up-to-date records across internal systems.
  • Log all communications and actions clearly and consistently.
  • Ensure documentation is correctly collected and processed.

Internal Collaboration

  • Coordinate with Sales, Compliance, Onboarding, and other internal teams to ensure smooth progression from sale to completion.
  • Keep stakeholders informed and aligned at every stage.

What We're Really Looking For

  • Exceptionally organised — someone who plans, structures, and owns their day.
  • Patient and understanding — able to support and calm stakeholders who may be stressed or confused.
  • Assertive — comfortable chasing updates and holding people accountable without being confrontational.
  • Detail-oriented — catches small errors and follows up thoroughly.
  • Strong multitasker — can manage many conversations and deadlines simultaneously.
  • Calm under pressure — the environment can be fast-paced, with urgent updates required.
  • Customer service driven — focused on delivering a smooth and supportive experience for all parties.
  • Comfortable working UK hours and fully office-based in Foreshore, Cape Town (no hybrid/remote option).

Desirable (Not Essential)

  • Familiarity with property, sales progression, conveyancing, auctions, or legal admin.
  • Experience in high-volume customer service, call centre, coordination, or administrative roles.

Job Types: Full-time, Permanent

Pay: R10 000,00 - R17 000,00 per month

Application Question(s):

  • This is an onsite role - are you comfortable commuting to Foreshore, Cape Town?

Experience:

  • Administration & Record Keeping: 1 year (Required)
  • Communication & Stakeholder Management: 1 year (Required)

Work Location: In person

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