IT Support Technician

2 weeks ago

Observatory Western Cape, South Africa Simplified IT Services Full time R60 000 - R120 000 per year

Minimum Requirements:

Experience: Minimum of 3-5+ years working in IT networking and desktop support.

Certifications:

Microsoft Office 365 Cloud Certification, and experience in a corporate working environment.

Latest A+ and N+ certification and skills are highly desirable.

Technical Expertise:

Proficient in remote management and monitoring software (ITSM).

Strong background in server and desktop operating systems, including installation, configuration, and troubleshooting (Windows and Linux).

Solid understanding of internet connectivity setup, configuration, and browser troubleshooting.

Familiarity with virtual server technologies such as VMware and Hyper-V.

Knowledgeable in anti-virus software, backup software, and cloud services

Strong understanding of Dynamic DNS, E-mail servers and Office 365.

Firewall configuration and management skills as well as VPN client setup.

Experience in both remote and onsite support.

Basic understanding of network cabling.

Additional Requirements:

Communication: Excellent communication skills are essential.

Driver's License: A valid driver's license and reliable personal vehicle are required.

Work Ethic: Ability to work under pressure, meet deadlines, and maintain a proactive approach.

Teamwork: Must be a team player with a willingness to learn and adapt.

Problem-Solving: Strong analytical skills and a keen interest in strategy and project management.

Personality: Even-tempered, patient, and customer-focused.

Key Responsibilities:

Support, maintain, and troubleshoot server operating systems, including domain controllers, DNS, Active Directory, DHCP, and file/print services.

Install, configure, and troubleshoot Microsoft desktop operating systems

Setup and manage internet connectivity, virtual servers, anti-virus software, and backup solutions.

Provide both remote and onsite support, documenting all tasks and duties accurately.

Handle basic network cabling and ensure a seamless IT environment.

Office based, Observatory

Job Type: Full-time

Education:

  • High School (matric) (Required)

Work Location: In person

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