IT Support Technician

3 days ago

Stellenbosch Western Cape, South Africa NSF International Full time

IT Support Technician (Level 2) - INF1157

At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We’re passionate about the work we do, because together, we have a broad impact on our world.

Our nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We’re growing fast, and that’s where you come in. Come join our team.
- Description

We are looking for a **IT Support Technician (Level 2)** to join our global IT User Support team, reporting into the Regional Site Support Manager for EMEA. In this role you will monitor and process incidents and requests by reaching resolution while modeling superior customer service by exhibiting excellent written and verbal communication, using strong problem solving and analytical skills while working in a fast-past environment.

**What you will be doing**:

- Monitor and process incidents and requests as per core operational practices
- Support the Infrastructure and Software development teams as necessary in the deployment of new software, PC’s or infrastructure changes
- Reach resolution of tickets based on best practices and KPI’s
- Prioritize and log support issues by continuously updating all action taken with end user
- Maintain IT User Support practices, processes and technical documentation, and knowledge base
- Develop effective relationships with internal and external contacts and work well within a team
- Qualifications
- Bachelor’s degree or relevant experience in lieu of a degree
- A recognised IT qualification such as CompTIA A+ OR N+
- Experience analysing hardware/software malfunctions and diagnose root cause
- Experience with allocation and maintenance of IT equipment
- Demonstrated knowledge and implementation of core operational practices
- Able to demonstrate a technical, logical thought process
- Able to stick to strict deadlines
- Ability to prioritise and delegate where required
- A keen eye for detail

**What NSF can offer you**:
NSF is a medium sized global business and offers employees a diverse and inclusive work environment in the certification body industry. In this role you will have the opportunity to use your IT skills and expertise to solve a vast variety of IT issues, with the chance to interact with stakeholders at all levels of the business, in various business units across the EMEA region.
- Remote: No
- Job: Information Technology
- Primary Location: ZA-ZA-Stellenbosch

Schedule: Full-time

  • IT Technician

    1 day ago

    Stellenbosch, South Africa IT Guys Full time

    We are looking for an experienced Field Service technician to join our team at our Stellenbosch based IT service company. - Bilingual (Afrikaans & English) - Stay close to the Stellenbosch area. - a people’s person - punctual - presentable - well spoken - a team player - willing to study and learn - self-starter and driven - have a drivers license and...

  • IT Support Technician

    1 week ago

    Stellenbosch, South Africa ITBLUE SOLUTIONS Full time

    _Our company is looking for a Senior and intern IT technician to join our team, to provide install, maintain and repair computers and networks. As a computer technician you must be well-versed in computer systems and network functions._ - Responsibilities include: _ - _Previous experience of providing IT Support at a 1st-2nd line level in a commercial...

  • Desktop Support Technician

    1 week ago

    Stellenbosch, South Africa Disruptive IT Full time

    Job Requirements, - O365 (All apps especially licencing and troubleshooting) - Be Mobile (have own vehicle and be willing to use it for work purposes and claim back petrol afterwards) - Have worked with VIP’s / All types of users - Remote support and on site physical support - Be available to travel when requested(within south Africa) - Basic and...

  • Support Technician

    5 days ago

    Brooklyn, Western Cape, South Africa Octotel Full time R250 000 - R500 000 per year

    Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 65 of the...

  • 1st Line IT Support Technician

    5 days ago

    Stellenbosch, South Africa ICTEngage Full time

    **Job Overview**: **Application Deadline**: 5 November 2025**Job Location**: Stellenbosch, Western Cape**Job Title**: 1st Line IT Support Technician**Salary Offer**: R11,000**Education Level**: Certificate**Job Level**: Junior**Minimum Experience**: 1 - 3 Years **1st Line IT Support Technician job vacancy in Stellenbosch.**: The 1st Line Support Technician...

  • Ict Support Technician

    1 day ago

    Stellenbosch, South Africa Helderberg Personnel Full time

    it technician|support technician - Key responsibilities include:_ - Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting - Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support...

  • IT Support Technician

    5 days ago

    Killarney Gardens, Western Cape, South Africa Pty Full time R250 000 - R400 000 per year

    POSITION: IT Support Technician LOCATION: Killarney Gardens, Western CapeThis group of companies is a well-stablished and reputable cold storage operator that provides management solutions for cold storageof fruit and other perishable industries. We are currently in search of an experienced IT Support Technician to join our dynamic team.Key...

  • IT Support Technician

    5 days ago

    Killarney Gardens, Western Cape, South Africa Pty Full time R250 000 - R400 000 per year

    POSITION: IT Support TechnicianLOCATION: Killarney Gardens, Western CapeThis group of companies is a well-stablished and reputable cold storage operator that provides management solutions for cold storageof fruit and other perishable industries.  The Group has established a worldwide reputation in the field of stevedoring, transport, warehousing and other...

  • IT Support Technician

    5 days ago

    Killarney Gardens, Western Cape, South Africa Pty Full time R40 000 - R60 000 per year

    POSITION: IT Support TechnicianLOCATION: Killarney Gardens, Western CapeThis group of companies is a well-stablished and reputable cold storage operator that provides management solutions for cold storageof fruit and other perishable industries.  The Group has established a worldwide reputation in the field of stevedoring, transport, warehousing and other...

  • IT Technician

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    International client has an opportunity for a IT Technician to join their team in Technopark, Stellenbosch asap. My client is a fast-growing Saastech company specialising in group booking solutions, air shopping and ticketing systems for airlines. The main purpose of this role will be to provide technical support to maintain the organizations computer...