Service Desk Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Techify Inc Full time R104 000 - R156 000 per year

Company Overview

Techify Inc. is a managed IT services firm dedicated to providing exceptional IT support that saves clients time and reduces risk. We pride ourselves on our rapid response times and comprehensive data protection, serving professional services companies and non-profit organizations across the Greater Toronto Area.

Summary

Do you love helping people, solving problems, and keeping technology running smoothly? At Techify, we believe great support combines technical expertise with empathy, clear communication, and curiosity. Every client interaction is an opportunity to make a real difference and show what exceptional service feels like. As a Service Desk Specialist, you will join a collaborative, high-performing team that takes pride in delivering fast, thoughtful, and reliable support. You will approach each challenge with care and curiosity, solving issues, improving processes, and using AI-powered tools and automation to work smarter and deliver outstanding results. Clients will enjoy working with you because you communicate with confidence, think ahead, and genuinely want to make things better. From quick fixes to complex solutions, you will help ensure our clients feel confident, supported, and genuinely valued every time they interact with Techify.

We Want to Hire you If:

  • You have 3+ years of experience supporting users in an IT or Service Desk environment and love helping people solve problems.
  • You are curious by nature, eager to learn new technologies, improve processes, and share knowledge with your team.
  • You communicate clearly and confidently, even when explaining complex technical details.
  • You thrive in a fast-paced environment where every interaction matters and no two days are the same.
  • You believe great support is more than fixing issues, it is about making every client feel understood, valued, and supported.
  • You take ownership of your work and follow through on commitments, ensuring issues are resolved right the first time.
  • You bring a growth mindset to everything you do, staying adaptable as tools, clients, and technology evolve.
  • You are comfortable participating in shift-based work and after-hours support rotations as part of a collaborative team.

Things You Might Have Done Last Week if You Had Worked Here:

  • Helped a client regain access to their Microsoft 365 account and walked them through a quick security best-practice update.
  • Troubleshot a Teams performance issue and collaborated with a colleague to resolve a network configuration challenge.
  • Used AI tools or automation scripts to identify and resolve recurring alerts before clients even noticed.
  • Updated documentation in ITGlue after discovering a configuration change during a support session.
  • Jumped on a call to assist another technician with an escalated ticket and shared insights afterward.
  • Joined the weekly Service Desk huddle to review metrics, share ideas, and celebrate client wins.

Interested? Please complete the following survey as part of your application:

Job Type: Full-time

Application Question(s):

  • Have you submitted the Culture Index Survey? (Note: Resumes will not be reviewed unless this is submitted along with your resume)

Work Location: Remote

Application Deadline: 2025/06/25

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