Internal Sales Manager

About the role

The Sales Manager is responsible for the success of the branch's internal sales team. They set goals for their team and produce monthly forecasting reports to see how well they achieve those targets and budgets based on what's happening. The Internal Sales Manager must ensure the internal sales team gets continuous training on products and sales techniques. All internal sales calls must be handled professionally and ethically. The Internal Sales manager must ensure that telephones are answered within three rings, followed by a professional greeting.

Roles & Responsibilities:

Communication

• Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients.
• Respond to and follow up on all enquiries by email, telephone and personal visits as required.
• Responsibility for building and maintaining positive relationships with internal and external stakeholders.
• Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts.

Increase Sales and Revenue

• Achieving growth and hitting sales targets by successfully managing the internal sales team
• Report to management flash sales, lost orders, and stock issues report.
• Lead, motivate and inspire the Internal sales team to achieve sales targets.
• Effective and professional customer contact, extracting the needs of the customer.
• Designing and implementing a strategic sales plan that expands the company's customer base and ensures its strong presence.
• Managing recruiting, objectives setting, coaching and performance monitoring of internal sales representatives

Customer Service

• Have a competent knowledge of the BMG product range.
• Displaying technical, design and problem-solving ability.
• Managing customer needs i.t.o. stock required deliveries and pricing.
• Monitor effective communication between customers, Management and External sales staff.
• Proactive support of BMG stock management initiatives.
• Achieve agreed team sales objectives.
• Effective contact sessions with decision-makers that positively influence the customer's relationship with BMG.
• Monitor team if they are communicating effectively about the status of enquiries and orders to customers.

Staff Management

• Deal with queries and escalated issues in timely manner, achieving resolution.
• Manage the performance of direct reports in accordance with the BMG performance management policy and procedure.
• Identify training and development needs, implementing plans to address requirements, as appropriate.
• Manage staff resources and productivity, minimizing absenteeism.
• Discipline staff in accordance with organisational codes and procedures so that improvement is shown.
• Facilitate communication through appropriate structures and systems

General

• Assist with BMG breakdown service.
• Assist during Stock takes.
• Workstation, company car and catalogues in a neat and tidy order.
• Safeguard the petrol card completing fuel log and control sheets.

Education, Experience and Skills

• National Certificate NQF Level 4 / Grade 12
• Relevant university degree/diploma
• A minimum of five (5) to 7seven (7) years of relevant experience in an Internal sales environment, with three being in a management role
• Demonstrated ability to meet sales objectives.
• Impeccable interpersonal communication skills
• Thorough understanding of the industry and industry trends
• Familiarity with marketing strategies and consumer psychology
• Ability and willingness to travel for trade shows, demonstrations and client meetings.
• Familiarity with system/ process documentation
• Expert proficiency with Microsoft Office
• Strong verbal and written communication skills
• Exceptional organisational skills and impeccable attention to detail.
• A high degree of professionalism in dealing with diverse groups of people, senior executives, and staff.
• Expert in time management with the ability to react with appropriate levels of urgency.
• Ability to complete many tasks and projects with little or no guidance.
• Working knowledge of business management.

*If you have not received notification regarding your application within 2 weeks, please accept that your application was unsuccessful.

Job Types: Full-time, Permanent

Work Location: In person