Student Success Manager

5 days ago

Cape Town, Western Cape, South Africa peopleworth Full time R250 000 - R400 000 per year
At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.

Key Responsibilities
  • Act as the primary point of contact for learners from onboarding through course completion
  • Conduct 1:1 and group learner support sessions across multiple time zones
  • Guide learners in structuring study plans and managing progress toward completion
  • Identify and address learning or engagement challenges early, offering practical solutions
  • Maintain clear and responsive communication via email, chat, and video calls
  • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
  • Monitor learner performance and engagement using tracking tools and reports
  • Collect and analyse learner feedback to recommend process improvements
  • Provide alumni support and foster a sense of community among past participants
Requirements
  • Relevant Bachelor's degree or equivalent experience
  • Minimum of 3 years' experience in student support, customer success, or learner engagement within education or training environments
  • Demonstrated ability to build rapport and communicate effectively with diverse learner groups
  • Strong organisational and administrative skills, with attention to detail
  • Experience facilitating online sessions or coaching learners (preferred)
  • Familiarity with digital education platforms and online learning environments
  • Empathetic, proactive, and able to handle sensitive information with professionalism
  • A strong sense of accountability and ownership of learner outcomes
Benefits
  • Fully remote role with flexible working environment
  • Collaborative, people-centred performance culture
  • Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
  • Professional growth within a purpose-driven Employer Group
Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.
  1. Application Submission: Complete the online form and answer brief application questions.
  2. Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.
  3. Video Interview Stage: You'll record short responses to 3-4 role-specific questions.
  4. Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).
  5. Final Shortlist & Verification: Reference and background checks are completed.
  6. Offer & Contracting: Successful candidates receive formal offers and contract documents.
  7. Pre-boarding & Onboarding: Once accepted, you'll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

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