Senior UCC Engineer

2 weeks ago


Johannesburg, Gauteng, South Africa Endelea Consulting (Pty) Ltd Full time R900 000 - R1 200 000 per year

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
  • Minimum of 5+ years of relevant experience in AV/VC support and collaboration technologies.
  • Experience in large-scale MTR or AV deployment projects.
  • Prior experience in a large, multi-tenant organization in a consulting or operations role.

Experience and Skills:

  • We are seeking a highly skilled and experienced AV/VC & Microsoft Teams Room (MTR) Support Engineer to join our UC&C Team.
  • The ideal candidate will have a strong background in Microsoft 365 technologies, AV hardware, and enterprise support models.
  • This role is responsible for the planning, deployment, and support of meeting room technologies across a large, multi-tenant organization.

Experience and Skills:

  • We are seeking a highly skilled and experienced AV/VC & Microsoft Teams Room (MTR) Support Engineer to join our UC&C Team.
  • The ideal candidate will have a strong background in Microsoft 365 technologies, AV hardware, and enterprise support models.
  • This role is responsible for the planning, deployment, and support of meeting room technologies across a large, multi-tenant organization.

Certifications:

  • MD-100, MD-101
  • MS-100, MS-101
  • MS-500, MS-700, MS-720
  • AZ-104
  • OEM

Certifications (Preferred):

  • Poly
  • Logitech
  • ITIL Foundation or equivalent IT Service Management certification (preferred).

Additional Information Key Responsibilities:

  • Technical Delivery & Support: Lead and participate in requirements gathering for AV/VC and MTR solutions.
  • Plan, deploy, and support Microsoft Teams Rooms and integrated AV systems.
  • Provide 2nd and 3rd line support for incidents related to MTRs, AV panels, and meeting space technologies.
  • Develop and maintain troubleshooting guides, playbooks, and training materials for regional service desk teams.
  • Automate routine administrative tasks using PowerShell and Power Automate.
  • Liaise with vendors for hardware replacements, escalations, and SLA compliance.
  • Integrate hardware and software metrics to generate performance and usage reports for business stakeholders.
  • Support rollout and adoption of Microsoft Places for workspace intelligence and location-based collaboration.
  • Assist in the enablement and configuration of Teams Premium features such as advanced meeting protection, analytics, and branded experiences.
  • Collaborate with stakeholders to leverage Microsoft Copilot capabilities for productivity and reporting enhancements.
  • Provide support and administration for Microsoft Exchange Online, including mailbox policies, transport rules, and hybrid configurations.
  • Project & Process Management
  • Participate in project planning, risk assessment, and dependency tracking for AV/MTR deployments. Contribute to governance forums to improve room booking processes and user experience.
  • Oversee vendor contracts and manage relationships with AV hardware providers.

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