IT Support Engineer

7 days ago

Umhlanga Rocks KwaZuluNatal, South Africa Micro Minder Ltd Full time R180 000 - R240 000 per year

IT Support Engineer

Location: uMhlanga, South Africa (Office Based)

Hours: Monday–Friday, 4pm–1am SA Time

About Us

Shoreability is a growing Managed Service Provider (MSP) supporting businesses across multiple industries. We deliver fast, friendly, and highly reliable technical support to clients in the US. We are looking for a skilled and proactive IT Support Engineer to join our South Africa-based remote team and provide 2nd and 3rd line support to our US customers.

This role is ideal for an engineer with strong troubleshooting ability, excellent communication skills, and a passion for solving complex technical issues.

What You'll Do

Technical Support & Diagnostics

You'll be responsible for diagnosing and resolving a wide range of issues, including:

  • PCs not powering on, not booting, or failing hardware (HDD/SSD, PSU, motherboard)
  • Windows corruption, recovery options, and update failures
  • Monitor display issues, printer faults, and peripheral failures
  • Corrupt user profiles, malware removal, and Windows repair without reinstall
  • Local server access issues and application crashes
  • Network slowness, packet loss, and connectivity problems
  • VPN, DNS, DHCP, and firewall troubleshooting
  • RAID drive checks and replacement workflows

Systems & Platform Support

  • Support for Microsoft 365, Windows 10/11, and Windows Server environments
  • Active Directory account creation, permission adjustments, and group management
  • Remote troubleshooting for desktops, laptops, and core business applications
  • Ticket handling, prioritisation, and clear documentation

Collaboration & Customer Experience

  • Work closely with our remote technical teams in the US
  • Communicate solutions clearly to technical and non-technical users
  • Maintain professionalism with difficult or stressed users
  • Take ownership of issues through to resolution
  • Contribute long-term solutions for recurring problems

What You'll Need

Technical Skills

  • 3+ years of experience in IT support (MSP experience strongly preferred)
  • Strong troubleshooting across Windows OS, Microsoft 365, networking, and servers
  • Hands-on experience with Active Directory and remote support tools
  • Solid understanding of networking principles and diagnostics
  • Ability to repair OS issues without relying on reinstalls
  • Familiarity with ticketing systems and structured triage processes
  • Relevant certifications (Microsoft, CompTIA, etc.) are an advantage

Soft Skills

  • Excellent communication and customer service skills
  • Ability to explain technical issues in plain, simple language
  • Calm under pressure, dependable, and solution-focused
  • Proven experience resolving difficult or escalated IT incidents
  • Ability to work well with global teams
  • Ownership mindset with strong follow-through

What We Offer

  • Monday–Friday, 4pm–1am SA Time
  • Exposure to a wide range of technologies and environments
  • Supportive global team culture
  • Ongoing training and career development

Apply Now

If you're a highly capable IT Support Engineer who loves diagnosing complex issues and delivering exceptional service, we'd love to hear from you. Join Shoreability and help us support clients across the globe.

Job Type: Full-time

Pay: R18 000,00 - R20 000,00 per month

Ability to commute/relocate:

  • Umhlanga Rocks, KwaZulu-Natal 4319: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma (Preferred)

Experience:

  • Windows Desktop OS: 3 years (Required)
  • M365 Admin: 2 years (Required)
  • Microsoft Active Directory: 2 years (Required)
  • Microsoft Windows Server: 2 years (Required)
  • VoIP: 2 years (Preferred)

Work Location: In person

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