IT Support Engineer

6 days ago


Umhlanga, KwaZulu-Natal, South Africa Supportwave Full time R400 000 - R800 000 per year

IT Support Engineer - L2 - Onsite in Umhlanga (starts remotely), 12-Month Full-Time Contract

Join our team as an L2 IT Support Engineer, delivering advanced technical assistance to international clients by resolving complex issues and ensuring smooth business operations. You'll troubleshoot escalated problems, enhance client productivity, and grow in a dynamic, customer-focused environment valuing problem-solving and efficiency.

Requirements

  • 5+ years in IT support, including L2 experience handling escalated issues
  • Expertise in remote troubleshooting, root cause analysis, and supporting international clients
  • Advanced skills in Mac/Windows troubleshooting, Google Workspace, general IT support (hardware/software/OS), ticketing platforms, and networking fundamentals

Preferred

  • Knowledge of collaboration tools like Microsoft Teams or Slack
  • Experience with TCP/IP, DNS, and Wi-Fi configuration
  • Familiarity with remote monitoring tools like TeamViewer


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