Managed Services Associate

What We're Looking For:
As a Managed Services Associate, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution-focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.

What You'll Do:
- Configure and manage dashboard setups, search creation, alert management, and other platform requests.
- Execute standard Managed Services tasks with increasing independence.
- Ensure high-quality data structuring to improve platform accuracy and efficiency.
- Collaborate closely with Customer Success (CS) and Premium Support teams to address customer needs via a ticketing system.
- Learn and apply best practices in data organisation and customer workflows.
- Work under guidance from senior team members, progressively developing technical expertise and problem-solving skills.

What You'll Bring:
- 2+ years of experience in a Customer Success, Managed Services, SaaS Support, or similar role.
- Strong attention to detail and ability to follow structured processes.
- Interest in solving customer challenges or requests within the capabilities of our product suite.
- Ability to collaborate with internal teams and work efficiently in a structured environment.
- Proactive mindset with a willingness to learn and adapt. Basic familiarity with SaaS platforms, digital tools, or ticketing systems is a plus.
- Fluent in speaking French.

Preferred Qualifications:
- Prior experience in a Managed Services environment within a SaaS business.
- Knowledge of data operations, integrations, or reporting workflows.
- Familiarity with project management tools (e.g., Asana, Jira, Trello).
- Basic technical knowledge (APIs, databases, data formats) is a plus.

What We Offer:
- Enjoy flexible paid time off options for enhanced work-life balance
- Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

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