Implementation Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Fraxion Full time R900 000 - R1 200 000 per year

Looking for your next role? Join Fraxion, a high-growth SaaS company with a dynamic, collaborative culture and global reach, with offices in Cape Town, South Africa, and the USA (head office).

Software Implementation Consultant (SaaS)

We're seeking an experienced, enthusiastic, and driven Software Implementation Consultant to join our team. This role is ideal for an organized communicator and collaborative problem-solver with strong project management skills, a talent for understanding complex business requirements, and the ability to anticipate client needs.

The ideal candidate is a self-starter who takes initiative, seeks out tasks, and follows through to completion. You will play a key role in delivering successful implementations for our spend management software.

Responsibilities:

  • Maintain a strong working knowledge of our SaaS spend management software and related accounting systems in a consultative role for clients.
  • Lead client implementations of our cloud-based software solutions.
  • Evaluate client needs and business processes to recommend best-fit solutions.
  • Develop project requirements, timelines, and schedules.
  • Provide a wide range of customer-facing implementation, training, and support services.
  • Contribute to improving team processes, documentation, and procedures.
  • Ensure quality control for software products and deliverables.
  • Travel to client sites as needed.

Requirements:

  • Minimum of 3 years of experience as an Application Specialist, Software Developer, Accounting System Consultant, IT Consultant, or Project Manager working with business software.
  • Bachelor's degree in computer science, Business, or a related field.
  • Strong IT, web, and software aptitude, comfortable working with SaaS/cloud-based systems and technology.
  • Knowledge of accounting, procurement, and ERP systems.
  • Excellent written and verbal communication skills.
  • Strong analytical and critical thinking abilities.
  • Ability to manage multiple clients and projects simultaneously.
  • Ability to work independently as well as collaboratively, building strong relationships with both colleagues and clients.

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