Operations Manager

3 days ago

Sandton, Gauteng, South Africa Metamorphosis Integrated Solutions Full time R1 200 000 - R2 400 000 per year


Operations Manager (Motor Industry)

Purpose of the Job:

Ensure the smooth running of the designated area branch, maintain existing relationships with service providers and customers, and elicit new, cost-effective service providers who meet Group Standards.

Key Relationships (Internal & External):

Internal: All branch staff, Head Office (HO) finance, HR, and Company Secretarial

External: Service Providers, Insurers

Critical Experience:

Minimum 8 years at Senior Management level in the motor industry

Critical Job-related Knowledge:

Motor industry, Insurance

Minimum Education:

Matric, Chartered Accountant(Ideal) and/or Engineer

Technical (Systems) Knowledge Required:

Microsoft Suite Intermediate, Online Systems

Job Outputs:

1. Contribute towards the achievement of branch profit

  • Ensure monthly production targets are met
  • Contain workshop losses between departments
  • Ensure salary costs are within budget with minimum use of overtime
  • Ensure COS% on each job is optimal
  • Confirm % accuracy on all final costings including additionals charged for
  • Ensure achievement of daily conversion targets
  • Ensure achievement of COS% on tow-ins per quote and weighted average monthly
  • Ensure that quotes prepared are profitable, accurate, and fully completed optimizing labor and minimizing additionals
  • Ensure assessments are done correctly and minimize costs

    Weighting: 30%

2. Create business building opportunities through the maintenance of existing and development of new collaborative relationships

  • Identify new insurance companies and broker networks to enhance services, benefits, and value-adding initiatives
  • Ensure workloads for all branches are met
  • Ensure that the Group and respective MBRs receive an adequate share of the insurer/brokers authorized repair work

    Weighting: 15%

3. Ensure internal and external governance and compliance standards are met

  • Ensure the quality of work done is according to manufacturers standards
  • Ensure Health and Safety measures are adhered to at all times
  • Ensure company equipment and machinery is maintained and serviced
  • Ensure that all files contain necessary documentation compliant with Insurers and Manufacturers audits
  • Ensure Group and Insurance SLAs are adhered to in final costings
  • Ensure quotations are compliant with relevant insurers SLAs
  • Ensure accuracy on vehicle details (parts, model, price, etc.)
  • Remain up to date on changes in insurance requirements and protocols
  • Be familiar with current insurance industry legislation and developments

4. Ensure superior service to customers and service providers at all times

  • Follow up and respond to escalations within 24 hours
  • Facilitate communication and priority resolution of repair issues between parties
  • Initiate continuous contact with insurers, brokers, and manufacturers to evaluate expectations and meet client service deliverables
  • Ensure Group benchmark CSI targets are met

5. Management and Development of Human Resources

  • Recruit competent, high-performance staff with assistance from HR
  • Contribute to developing an enabling culture and high staff retention through mentoring
  • Drive performance management throughout the year
  • Provide training and development to ensure succession
  • Conduct annual performance appraisals

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