Head of Operations

Introduction

Guardrisk, part of Momentum Group Limited, is South Africa's leading provider of cell captive business and alternative risk transfer solutions, offering tailor-made risk financing and access to professional reinsurance markets. As the market leader, we specialize in innovative cell captive structures that allow clients to operate their own insurance products within a ring-fenced facility, including underwriting, actuarial, legal, compliance and financial reporting services – without the costs and complexities of establishing an insurance company. Registered for most statutory classes of non-life and life insurance, we provide customized cover and strategic risk solutions. Our services cater to corporates that are serious about risk management, those facing complex or high-cost risks, and businesses looking to offer their own branded insurance products.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The Head of Operations Guardrisk Insurance Cell Captives will oversee the execution of client service level agreements (SLAs) and manage the operationalisation and rollout of digital client engagement solutions to deliver superior client experiences.

Requirements

Qualifications

Bachelor's degree in business, Operations Management, or related field (master's preferred).

Experience

5-10 Years' experience in operations management, with strong focus on business improvement and project delivery.

Proven record of accomplishment in implementing client-centric operational strategies.

Strong knowledge of financial services/insurance industry (Guardrisk context advantageous).

Demonstrated ability to lead cross-functional teams and manage complex stakeholder relationships.

Must have lead a process of operationalisation of strategy developed for the business.

Duties & Responsibilities

Client value proposition

Translate this Guardrisk business units' strategy and related OKR's and client value proposition into operational strategies and measurable outcomes.

Ensure alignment of operational processes with client-centric goals and business objectives across multiple divisional functions.

Facilitate cross-functional collaboration between the respective functional teams to ensure delivery of relevant key strategic objectives;

Assist in facilitating full life cycle strategy development and operationalisation of the strategy;

Collaborate with key stakeholders such as the PMO office, Technology COE, and Data COE to achieve OKR's as defined.

Client Service level agreements (SLA)

Oversee the monitoring and achievement of SLAs across all operational functions.

Establish governance frameworks to ensure consistent delivery of agreed service standards.

Client engagement solutions

Lead the operational implementation of innovative client engagement solutions.

Collaborate with cross-functional teams to ensure seamless integration of engagement

Business Improvement Projects

Leading projects that enhance operational effectiveness, streamline processes, and support the achievement of the Guardrisk business units' strategic objectives.

Act as the operations project lead for business improvement initiatives.

Apply project management methodologies to deliver operational transformation projects on time and within budget.

Champion change management practices to embed new ways of working.

Leadership & collaboration

Assist the business unit to develop strategy and ensure strategy operationalisation as part of the business unit Manco responsible for operations.

Provide strategic leadership to operational teams, fostering a culture of accountability and continuous improvement.

Partner with senior stakeholders to align operational initiatives with Guardrisk's broader business strategy.

Ensure all solutions comply with regulatory requirements, industry standards, and internal risk policies.

Support the preparation of product filing and presentations for regulatory authorities.

Competencies

Developing strategies: Is focused on developing strategies; thinks in the longer term and anticipates trends; envisages the future and adopts a visionary approach.

Providing insights: Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements.

Upholding standards: Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.

Directing people: Is comfortable leading people; coordinates and directs groups; seeks to control things.

Making decisions: Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions.

Acting: Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.

Showing composure: Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure.

Convincing people: Is comfortable having to persuade others, shapes opinions by being outspoken, seeks to negotiate with others.