Retail Associate

Join the Haus of Flock

Flock Fashion is a Cape Town-based brand bringing wearable happiness to life through art-driven, handmade clothing and accessories. We're excited to open our brand-new Bloem Street store and are looking for passionate, creative, and community-minded individuals to grow with us. We're seeking a dynamic, capable, and hardworking Sales & Store Partner to join our team. If you have strong sales skills, excellent time management, and organizational abilities and a flair for social media you'll thrive here. Our new space will feature Flock alongside other exciting brands, making it a vibrant hub for style, creativity, and connection.

Before applying, please visit our website to make sure our vibe aligns with you:

Please note that there will be a six-month probation period and applications without referrals will not be considered.

Purpose of the Role

In this role, you will help deliver an exceptional, personalised shopping experience where every customer feels valued, inspired, and beautifully styled, all while contributing to the growth and performance of the store. You will play a key part in the store's success, working collaboratively with the team to ensure smooth operations, maintain Flock's vibrant and artistic brand culture, and embody our values in every interaction. Together, we share responsibility for achieving excellence and growing our community both locally and internationally.

Role Overview

As a Sales & Store Partner, you'll share full responsibility for:

• Driving sales success, meeting and exceeding personal and shared store targets
• Delivering exceptional customer experiences that reflect the Flock vibe
• Managing daily store operations, from opening and closing to restocking and visual presentation
• Upholding brand standards across displays, communication, and styling
• Building community connections in-store and online through authentic engagement

Key Responsibilities

• Welcome and assist customers, offering styling advice and product knowledge
• Drive and monitor sales performance, aiming to exceed targets
• Maintain high visual merchandising standards and store presentation
• Process transactions accurately using Shopify POS
• Handle customer exchanges, returns, and packaging
• Manage stock control, tagging, and replenishment
• Process and pack online orders promptly (same-day dispatch when possible)
• Create light in-store content (stories, styling clips, flat lays) to support marketing
• Participate in events and pop-ups that build brand awareness
• Share responsibility for opening and closing duties, ensuring store safety and readiness

Work Schedule

· Working Hours: Monday to Friday, 9:00 AM – 6:00 PM, and alternating Saturdays 9:00 AM – 4:00 PM and public holidays, 9:00 AM – 2:00 PM.

· Shift overlap allows for lunch breaks and smooth handovers

Who We're Looking For

Non-Negotiables

• Confident, friendly, and sales-driven personality
• Proven retail or fashion sales experience
• Excellent English communication (spoken & written)
• Strong customer service and problem-solving skills
• Dependable, punctual, and trustworthy
• Ability to work independently and as part of a team
• Tech-savvy comfortable using POS, WhatsApp, and basic admin tools
• Reliable transport or valid driver's license

Nice-to-Haves

• Visual merchandising or styling experience
• Basic content creation or social media skills (Instagram, TikTok)
• Bilingual (English & Afrikaans or other)
• Based near Cape Town CBD

Bonus Extras

• Passion for creativity, fashion, and festivals
• Experience at markets, pop-ups, or boutique retail
• Photography or creative direction skills

Compensation

• Competitive base salary (based on experience)
• Shared commission on total store sales
• Growth opportunities as Flock expands locally and globally

Job Type: Temp to perm

Contract length: 6 months

Pay: R10 000,00 - R20 000,00 per month

Education:

• High School (matric) (Required)

Experience:

• retail: 2 years (Required)

Language:

• English (Required)

Location:

• Cape Town, Western Cape (Required)

Work Location: In person