Client Relationship Manager

Join Harambee as a Client Relationship Manager

Are you passionate about making a real impact in South Africa's youth employment landscape? Do you thrive in a fast-paced, collaborative environment and love building meaningful partnerships? If so, Harambee wants you on our team

About Harambee

We're not your typical organisation. At Harambee, we're driven by integrity, results, and a deep commitment to solving youth unemployment through innovative partnerships. Our work is dynamic and exciting, thanks to collaborations with key stakeholders like The Presidency of South Africa, Business Unity South Africa, Youth Employment Service (YES), and more.

The Role

As a Client Relationship Manager, you'll be at the heart of our Demand Strategy—building and maintaining trust relationships with a portfolio of clients and partners. You'll advocate for inclusive hiring practices and unlock earning and learning opportunities for work-seekers via the SAYouth platform. You'll work closely with internal teams and external partners to co-create and implement solutions that drive positive change.

Key Responsibilities:

• Support priority lead with intermediation work where relevant.
• Maintain relationships with identified opportunity holders/employers/demand partners.
• Identify and unlock demand and convert existing demand.
• Storytelling:
• Present most recent value proposition to partners.
• Facilitate change management with legacy partners.
• Demand Management:
• Analyse data on SA Youth to identify partners with demand.
• Liaise with clients on new demand.
• Work closely with Employer Services team to ensure projects are executed timelessly with accuracy.
• Analyse client demand trends and help develop insights.
• Relationship Management:
• Establish, build and sustain long-term relationships with key stakeholders for supplied demand.
• Develop an understanding of client's current and future demand needs.
• Cross-sell and upsell into existing relationships and organisations.
• Conduct diagnostics as needed.
• Engage with both internal and external stakeholders as required to ensure the achievement of project objectives.
• Maintain strong internal relationships with relevant teams to ensure the achievement of project objectives.
• Deliver & manage client expectations professionally.
• Work with internal teams to resolve client issues.
• Ensure that clients are kept happy and satisfied, by providing prompt responses and efficient service at all times.
• Provide insights and input into strategy based on market intelligence gathered in the field.
• Administrative Management:
• Ensure that demand is accurately reflected on the relevant document/place as agreed upon from time to time.
• Liaise with Employer Services team to ensure placements are reported.
• Joint ownership of targets, dashboards, and data management to monitor progress on our systems change and people level metrics.
• Ensure placement feedback is received from clients.

What We're Looking For

• Matric / Grade 12 (tertiary qualification advantageous)
• 2–3 years' experience in client relationship management, account management, or business development (ideally in a fast-paced or social impact environment)
• Recruitment experience (in-house or agency) would be an added advantage.
• Proven track record managing multiple client portfolios or stakeholder groups
• Proficiency in CRM systems, data dashboards, or project management tools
• Strong analytical, communication, and partnership-building skills
• Commitment to Harambee's mission and values

People with disabilities are encouraged to apply

Why Join Us? (Our EVP)

At Harambee, you'll be part of a purpose-driven team dedicated to solving youth unemployment through powerful partnerships. We're not your typical organization—we're driven by integrity, results, and a passion for making a real difference in South Africa's future.

• Impactful Work:
  Every day, your efforts will contribute to meaningful change, helping us tackle one of the most pressing challenges of our generation.
• High Engagement:
  We believe in the power of people. Our culture is built on trust, open communication, and a shared commitment to continuous improvement.
• Collaborative Environment:
  You'll work alongside fantastic colleagues and partners—including The Presidency of South Africa, Business Unity South Africa, and Youth Employment Service (YES)—who share your passion for impact and innovation.
• Amazing Culture:
  At Harambee, we celebrate diversity, champion inclusion, and foster a flexible, supportive environment where everyone can thrive.
• Fantastic People & Partners:
  Join a team of dedicated professionals and visionary partners who are as committed to your growth as they are to our mission.

If you thrive in a fast-paced, change-ready environment and want to be part of a team that's changing the world, we invite you to join us and make a real impact together.