Senior Business Analyst

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position  

We're looking for a Senior Business Analyst to join our team and help shape innovative payment solutions. You will bring expertise in card-based and alternative payment systems, combining strong product strategy skills with technical insight. 

In this role, you'll lead requirements gathering, facilitate workshops, and define business metrics and acceptance criteria for our core payment platform and related products. Working in an agile, fast-paced environment, you'll collaborate with developers and stakeholders to ensure clarity, prioritize requirements, and resolve conflicts quickly. 

If you thrive in a start-up culture and want to drive impactful payment solutions, we'd love to hear from you. 

Your role and responsibilities 

Requirements Analysis & Documentation  

• Understand user stories and participate in requirements analysis 
• Be responsible for ensuring requirements are approved and signed off by relevant stakeholders 
• Understand the project scope and key deliverables 
• Collaborate with other business areas to analyse and deliver the relevant artefacts required for the project 

Stakeholder Management & Communication  

• Build and maintain good working relationships with all stakeholders 
• Proactively communicate progress, risks, assumptions, and dependencies 
• Be the liaison between the business, the Product Owner, and the Technical Teams 

Project Delivery & Coordination  

• Understand the interdependency of work items and teams 
• Ensure project initiatives are implemented within the given timeframe 

Process Improvement & Quality Assurance  

• Conduct gap analysis to identify and present recommendations to improve solutions and business processes 
• Perform user acceptance testing to ensure business requirements have been met 

Training & Knowledge Sharing  

• Compile training packs and provide training to stakeholders where required 

You are an ideal candidate if you have 

• 6+ years working as a Business Analyst. 
• Must have relevant Diploma or Degree. 
• Experience working with agile methodologies – a true believer. 
• Excellent communication and leadership skills. 
• Tenacity and drive are vital qualities. 
• Experience of payment technology implementations would be beneficial. 

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 

Interview process 

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.  

In office perks 

• Healthy breakfast, lunches and snacks
• Monthly team connects 
• On-site Barista 
• Birthday Leave

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave   
• Birthday leave
• Learning and Development opportunities 
• Mentorship programme
• Quarterly team building 
• Community initiatives 
• Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now 

Keen to know more? 

Interested in joining our rocket ship?  

To find out more about life at Ozow, head over to our Careers Page here