Senior Business Analyst

1 week ago

Cape Town, Western Cape, South Africa EQPLUS TECHNOLOGIES PTY LTD Full time R1 200 000 - R2 400 000 per year

Western Cape, Cape Town

Hourly Basic Salary

We are seeking a
Senior Business Analyst
with proven experience in
ServiceNow
to drive business transformation initiatives. In this role, you will support one of South Africa's leading organisations, an established, recognisable brand with a strong focus on technology and a positive company culture. You will collaborate with stakeholders to evaluate systems, optimise processes, and effectively bridge business and technical teams.

Key Responsibilities

  • Lead requirements gathering, analysis, and documentation for ServiceNow solutions
  • Evaluate ServiceNow functionality and features, identifying gaps, inefficiencies, and opportunities for improvement
  • Translate business needs into functional specifications and workflows
  • Support configuration, implementation, and optimization of ServiceNow modules
  • Collaborate with stakeholders to identify opportunities for process improvement and automation
  • Facilitate workshops, testing, and validation of ServiceNow solutions
  • Provide guidance and support to business teams on ServiceNow usage and best practices

Qualifications And Experience Required

  • A Degree or National Diploma in IT (or similar/related)
  • Demonstrated experience in business analysis or related roles, preferably with exposure to ServiceNow (essential)
  • At least 5 years' experience as a Senior Business Analyst
  • Proven experience in working with Senior and Executive stakeholders to understand and document business processes
  • Experience supporting technology-enabled business solutions in medium to large organizations
  • Certification in Business Analysis or a related field (e.g., CBAP, CCBA, or equivalent) is preferred

Key Skills Required

  • Strong experience with ServiceNow administration, configuration, or workflow design.
  • Business process analysis and improvement
  • Evaluation and assessment of ServiceNow functionality and features
  • Requirements gathering and documentation
  • Solution design and stakeholder collaboration
  • Strong communication and problem-solving skills
  • Experience with process automation or digital platforms
  • Exposure to project delivery or implementation of enterprise tools
  • Understanding of agile or iterative delivery approaches

For More Information Please Contact
Mandy Gilbert

  • Senior Business Analyst

    1 week ago

    Cape Town, Western Cape, South Africa Communicate Ct Full time R48 000 - R72 000 per year

    Are you the kind of analyst who sees the matrix behind the numbers? Our client is on the hunt for a Senior Business Analyst who can decode the complexities of SAP FI/CO/PA and translate them into business brilliance. If you're ready to be the architect behind financial clarity and operational efficiency, this is your moment.Step into a high-impact role where...

  • Business Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa iLaunch Full time R250 000 - R600 000 per year

    Gather and document requirements through interviews, workshops, and document reviewAnalyse business processes to identify gaps, inefficiencies, risks, and opportunities for improvementConduct playback sessions and validate findings with business units and project teamsCollaborate with Systems Analysts and Project Managers to design and implement optimal...

  • Senior Technical Business Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Kurtosys Full time R600 000 - R1 200 000 per year

    Senior Technical Business AnalystAbout Us:Kurtosys helps leading asset and wealth managers automate and deliver high-quality investment reports, fact sheets, and marketing materials.We're looking for an experienced Technical Business Analyst to join our Implementation team, focusing on reporting and document automation for large enterprise clients.What...

  • Business Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa iOCO Full time R1 200 000 - R3 600 000 per year

    We're Hiring Senior Technical Business Analysts Are you ready to take your career to the next level? Join a leadingTech Consulting Companyand work on exciting projects with top-tier clients across multiple industries.Quick Overview:Contract Roles– Flexibility and exposure to diverse projectsLocation:Cape Town (Hybrid work model)Start Date:Immediate /...

  • Senior Business Analyst

    3 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R900 000 - R1 200 000 per year

    Job purpose:The Project is around documenting the AS-IS processes across the business, looking for a self starter as the IT team is quite small. Retail experience is a MUST. Oracle ERP experience beneficial. Strong Senior. Independent. DocumentationRequirementsCollaborates with other members of the group to define and implement business processes, including...

  • Senior Business Analyst

    4 days ago

    Cape Town, Western Cape, South Africa ABD CONSULTANTS Full time R900 000 - R1 200 000 per year

    ABD Consultants is seeking a qualified and experienced Business Analyst to support a key clients in delivering a multi-department business improvement and ICT systems enhancement project. The role focuses on process analysis, requirements gathering, documentation, and solution design by helping the organisations achieve greater operational efficiency,...

  • Senior Business Analyst

    6 days ago

    Cape Town, Western Cape, South Africa iOCO Pty Ltd Full time R600 000 - R1 200 000 per year

    We're seeking a Senior Business Analyst to join our team. The successful person will be based in one of the hubs of South Africa (ideally Cape Town or Johannesburg). The position will be for an initial 12 month contract. Experience within the Financial Services industry will be beneficial.What you'll do:Consult to various clients, and their stakeholders, to...

  • Senior Business Systems Analyst

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R400 000 - R800 000 per year

    Hire Resolve's client is looking for a Senior Business Systems Analyst to join their dynamic team. The ideal candidate will have a balanced blend of Business Analysis and Systems Analysis experience. Key Responsibilities:Facilitate workshops, effectively managing interactions with large groups stakeholders) and handling challenging personalities.Drive...

  • Business Analyst

    1 week ago

    Cape Town, Western Cape, South Africa The Building Company Full time R120 000 - R200 000 per year

    The Building Company2025/10/14 Airport IndustriaJob Reference Number: Department:Corporate Office - IS & TBusiness UnitIndustry:Information TechnologyJob Type:PermanentPositions Available:1Salary:Market RelatedThe Business Analyst role reports to the Architecture and Planning Manager. The role requires the incumbent to spend their time as a business/process...

  • Business Analyst

    16 hours ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R50 000 - R75 000 per year

    Business Analyst Join a Salesforce-Obsessed Consultancy Make an Impact from Anywhere in SA Remote (Johannesburg, Pretoria, Cape Town or Durban) | R50 000 R75 000| UK Hours (8am5pm, flexible) About Our Client Our client is a growing Salesforce-focused consultancy known for delivering powerful, tailored solutions to complex client challenges. They're...