Internal Sales Co-ordinator

1 week ago

Durban, KwaZulu-Natal, South Africa Ntice Sourcing Solutions Full time R40 000 - R80 000 per year

Job Description

The Internal Sales Co-ordinator provides essential administrative and operational support to the sales team, with a strong focus on quoting, order processing, delivery scheduling, customer commercial management, and general sales administration. This role works closely with our customer-facing Account Managers to ensure smooth sales operations and exceptional customer service



The ideal candidate is sales-focused, detail-oriented, and comfortable engaging with clients while collaborating with Account Managers to help sell, manage, and deliver technology solutions

Key Responsibilities

Prepare accurate sales quotes and process orders efficientlyCoordinate order fulfilment, delivery timelines, and service activationMaintain customer pricing, commercials, and contract informationSupport Account Managers with administration, scheduling, and customer communicationsManage CRM/ERP updates, ensuring data accuracy across systemsLiaise with customers regarding product availability, order status, and basic technical requirementsEnsure all sales processes and internal workflows are followed consistentlyProvide general administrative assistance to the sales department

Essential Skills & Experience

Candidates must demonstrate strong administrative capabilities, business acumen, and customer engagement EQ, with practical experience in the following

Pastel EvolutionCRM/ERP systemsStrong attention to detail and organisational disciplineAbility to communicate clearly with both internal teams and customersComfort working under pressure and managing multiple prioritiesAbility to engage in basic business-level IT discussions

This role is critical to the ongoing growth of our business, supporting a team of Account Managers who sell solutions across a broad business technology stack, including
Microsoft 365, Azure, cybersecurity (firewalls), data protection, software licensing, internet and connectivity solutions, IT infrastructure, servers, end-user devices, voice, print, cloud services, and advanced Power BI and custom application solutions

Who Will Succeed in This Role?

This position is well-suited to individuals with experience in the IT MSP, IT Reseller, or IT Distributor environment. Ideal traits include

Strong administrative orientation and enjoyment of detail-oriented workNatural interest in technology and business IT solutionsAbility to communicate confidently with clientsStrong written and verbal communication skillsHigh emotional intelligence and ability to adapt communication to different personalitiesComfortable working independently and collaborativelyAlignment with internal processes, standards, and operational frameworks

Qualifications

Minimum Requirements

Matric2+ years' experience in an Internal Sales Administrative role

Advantageous

Experience in an IT MSP, IT Reseller, or IT Distributor organisationIndustry certifications (e.g., Microsoft, SonicWALL, Acronis, etc.)1-year Higher Education Certificate or higher

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