Operations & Sales Support Co-ordinator

16 hours ago


Durban, KwaZulu-Natal, South Africa Ntice Sourcing Solutions Full time R200 000 - R308 000 per year

Job Description

Job Title: Operations & Sales Support Co-ordinator

Location: Mt Edgecombe
Reports To: Operations Director

Job Purpose

Provide day-to-day support with production planning, order processing, admin, and basic internal sales support. Ensure accurate data, smooth communication, and reliable customer updates.

Key Responsibilities

  • Capture and update customer orders and quotes.
  • Assist with daily and weekly production planning.
  • Update schedules and changes in Pastel/ERP.
  • Provide customers with order status and delivery updates.
  • Prepare basic reports (open order book, pipeline, production plan).
  • Maintain accurate documentation and support SHEQ admin.
  • Communicate planning changes to Production, Procurement, and Dispatch.

Minimum Requirements

  • Matric; admin or operations certificate/diploma beneficial.
  • 2–4 years admin, customer service, or planning support experience in manufacturing.
  • Strong Excel and data-capturing accuracy.
  • Experience with Pastel/ERP beneficial.
  • Good communication, organisation, and attention to detail.

KPIs

  • Daily order capturing accuracy.
  • Updated planning and order book reports.
  • On-time customer communication.
  • ERP/Pastel data accuracy.


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