Talent Pool: DevOps Manager

PURPOSE

Develop and execute a Development Operations (DevOps) strategy to ensure quality software deployments and overall application health and performance.

INTERNAL PROCESSES

• Set DevOps best practices for the technology team, enabling them to implement these practices in their daily work. Teach and mentor DevOps to other engineers within the technology team.
• Conduct tool research, evaluation, proof of concept, installation, configuration and training.
• Ensure both development and operationally focused teams work seamlessly as one combined, end-to-end team.
• Design Continuous Integration processes, tools and execution; includes test frameworks, solution quality analysis
• Design, promote, and support services.
• Oversee the build and versioning of solution releases.
• Document, implement and automate (where possible) deployment processes that entail packaging releases, pushing releases and executing installs.
• Support infrastructure for implementing, administering services and deployments.
• Work with developers to implement continuous integration pipelines.
• Implement and manage centralized development tools.
• Oversee OS upgrades, patch installation, and application installations.
• Monitor infrastructure and services to maximize up-time.
• Troubleshoot and help to resolve production issues.
• Perform root cause analysis.
• Review technical documentation.
• Ensure team can independently install, customize and integrate commercial software packages.
• Work with experienced team members to conduct root cause analysis of issues, review new and existing solutions and/or perform unit testing.
• Facilitate requirements, design and build reviews.
• Identify ideas to improve system performance and impact availability.
• Resolve complex integration/system issues
• Partner with experienced team members to develop accurate work estimates on work packages.

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.

FINANCE

• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Plan and implement a cycle of medium-term improvements to drive pricing of services and products.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

REQUIREMENTS

• Relevant IT qualification is essential
• Post graduate qualification in related field is desirable
• 2-4 years' experience as a Senior Software Engineer (Developer) or Technical Lead (essential)
• 8-10 years' overall experience as a Software Engineer (Developer) or equivalent (essential)
• Insurance industry experience (desirable)
• Knowledge of Agile or Kanban or related methodologies
• Proficient with technologies used within the business (MM-specific list)
• Cloud management - Microsoft Azure & AWS
• SQL Server, Jira, Contact Centre technology
• Document management solutions
• API and Integration technologies
• DevOps technology stacks (automation, design, development, code management, release management, testing, security)
• Managing test data
• Knowledge of data integrity, security and continuity of business st-graduate qualification in a related field is desirable
• ITIL training and certification or similar ITSM framework
• SAFE or similar Agile training

COMPETENCIES

• Decision Making
• Directing Poeple
• Interpreting Data
• Providing insights
• Empowering Individuals
• Developing Expertise
• Examining information