Hotel Duty Manager

3 days ago

Stellenbosch Western Cape South Africa HAZENDAL WINE ESTATE Full time R250 000 - R400 000 per year

We are Hiring a Hotel Duty Manager 

The Duty Manager (will be focussing on our guest Experience and is the central point of connection across all guest touchpoints from reservation through to post-visit follow-up ensuring seamless, personalised, and memorable experiences. This role gathers and filters guest information from multiple outlets (Wonderdal, Golf, Events, Hotel, F&B) to anticipate needs, resolve issues, and enhance satisfaction. The Guest Experience Lead enhances guest profiling and curates the CRM system to ensure guest data is accurate and actionable, driving targeted and meaningful guest interactions.

The Duty Manager will report directly to the Guest Relations Manager. 

  • Serve as the primary coordinator and communicator between departments (Wonderdal, Golf, Events, Hotel, F&B, Spa) to align schedules, share relevant guest information, and support smooth operation of guest services.
  • Monitor and manage guest information in the CRM, ensuring data is current, filtered appropriately, and leveraged to enhance personalised experiences.
  • Act as the first point of contact for guest interactions across all touchpoints; anticipate guest needs and follow through to exceed expectations.
  • Respond promptly and professionally to guest feedback and complaints, ensuring timely resolution and guest satisfaction.
  • Collaborate closely with Front Office, Reservations, and all operational teams to deliver consistent, high-quality guest experiences.
  • Compile, develop, and execute innovative guest experience initiatives that foster positive engagement and loyalty.
  • Ensure the ambiance, presentation, and overall guest environment in all outlets is welcoming and meets brand standards.
  • Coach and support staff across outlets to maintain high service standards and ensure competency in their guest-facing roles.
  • Support the implementation of on-the-job training and continuous skills development programs to maximize team effectiveness.
  • Work with management to review, assess, and improve processes, policies, and service delivery strategies to enhance guest satisfaction.
  • Maintain a proactive approach toward sustainability initiatives and lead by example in fostering a responsible guest environment.
  • Handle emergency situations or unexpected issues calmly and efficiently, coordinating with relevant departments as needed.
  • Provide regular communication and updates to management on guest feedback trends, operational challenges, and opportunities for service improvement.

  • Hotel Duty Manager

    2 weeks ago

    Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full time

    The duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available...

  • Hotel Duty Manager

    5 days ago

    Cape Town, South Africa Mojo Hotel and Market Full time

    **Job description** - Do daily bed checks to confirm vacant rooms, outstanding payments, and report housekeeping and maintenance issues - Complete the daily cash up - Assist guests with questions, complaints and requests - Supervise that the maintenance issues are solved by ensuring the maintenance list is completed - Administrate the petty cash - Inspect...

  • Hotel Duty Manager

    3 weeks ago

    Cape Town, South Africa Mojo Hotel And Market Full time

    Job Description Do daily bed checks to confirm vacant rooms, outstanding payments, and report housekeeping and maintenance issues. Complete the daily cash up. Assist guests with questions, complaints and requests. Supervise that the maintenance issues are solved by ensuring the maintenance list is completed. Administrate the petty cash. Inspect that the...

  • Hotel Duty Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Mojo Hotel and Market Full time R120 000 - R180 000 per year

    Job descriptionDo daily bed checks to confirm vacant rooms, outstanding payments, and report housekeeping and maintenance issuesComplete the daily cash upAssist guests with questions, complaints and requestsSupervise that the maintenance issues are solved by ensuring the maintenance list is completedAdministrate the petty cashInspect that the hotel's PMS is...

  • Hotel Duty Manager

    3 weeks ago

    Stellenbosch, South Africa Phoenix Recruitment Full time

    Duties: Serve as the primary coordinator and communicator between departments to align schedules, share relevant guest information, and support smooth operation of guest services.Monitor and manage guest information in the CRM, ensuring data is current, filtered appropriately, and leveraged to enhance personalised experiences.Act as the first point of...

  • Hotel Duty Manager

    3 weeks ago

    Stellenbosch, South Africa HAZENDAL WINE ESTATE Full time

    We are Hiring a Hotel Duty Manager The Duty Manager (will be focussing on our guest Experience and is the central point of connection across all guest touchpoints from reservation through to post-visit follow-up ensuring seamless, personalised, and memorable experiences. This role gathers and filters guest information from multiple outlets (Wonderdal, Golf,...

  • Duty Manager 4 Hotel

    5 days ago

    Stellenbosch, South Africa Career Pathfinders Full time

    **Duty Manager.** Chic Antique Style 4* Hotel Responsibilities include: 1. Providing a visible management presence while on duty. 2. Ensuring each department is prepared and staffed for each shift. 4. Running of weddings, functions & conferences during each shift. 5. Monitor health and safety throughout the hotel. - Overlooking day-to-day operation of the...

  • Hotel Duty Manager

    21 hours ago

    Cape Town, Western Cape, South Africa Hospitality Pro Recruitment Full time

    Our client, a luxury boutique hotel located in the heart of Cape Town's vibrant city centre, is seeking an experienced and service-driven Night Shift Duty Manager to join their team.Shift: 2 p.m. until closingContract: 6-month contract, with the possibility of permanent placementAbout the Role:As the Night Shift Duty Manager, you will be responsible for...

  • Duty Manager

    2 weeks ago

    Johannesburg South, South Africa Thaba Eco Hotel Full time

    Duty Managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper Front Office functions and assist reception. Assist in VIP’s arrival and departure in absence of guest relation officers. Reconcile transfer company accounts Check cleanliness of lobby and public areas, lights and general...

  • Late Shift Duty Manager

    5 days ago

    Cape Town, South Africa Pepperclub Hotel Full time

    **JOB ROLE**: You will be responsible for ensuring the well-being of all the guests during their time at the hotel, maintaining a high level of host presence throughout and ensuring the overall smooth running of the hotel at all times when on duty. **JOB SPECIFICATIONS**: - Relevant Hospitality qualification or equivalent - Minimum 3 years’ experience...