Regional Customer Consultant

5 days ago

Cape Town, Western Cape, South Africa Dis-Chem Full time

Dis-Chem Pharmacies' in the Western Cape Region has an opportunity available for a Regional Customer Consultant to join the team. The main purpose of this role will be to oversee, escalating and reporting on all customer queries, complaints and compliments providing customers with the quickest assistance as possible.

Minimum Requirements…

Essential:

  • Grade 12 / Matric
  • Degree / Diploma in Administration, Customer Service or Public Relations
  • Minimum of 1-2 years' experience in Administration or Public Relations

Job Specification…

  • Oversee and supervise Customer Consultants within a specified region from an administrative perspective.
  • Manage daily and weekly inventory control for benefits programmes and all other promotional items for entire region.
  • Maintain filing and record-keeping relevant documents for customers.
  • Accurate processing of transactions, as well as capturing and reporting.
  • Completing benefit card investigations, merges and archives accurately.
  • Check that all stores within the region's website details are correct and updated accordingly.
  • Ensure effective internal and/or external communication related to benefits programmes and customer service.
  • Respond to written or email queries on various platforms.
  • Ensure all relevant stakeholders are kept informed of all elements related to the Benefit Programme.
  • Manage and report compliments and complaints for the entire Region through the customer service diary.
  • Assist customers with any queries and refer customers to the appropriate departments where applicable.
  • Ensure that customer information is dealt with in a confidential manner.
  • Share all relevant benefit programme related information with customers at all times.
  • Sharing all changes and important information received with Customer Consultants and Backups.
  • Ensure that the regions' Customer Consultants provide training to all departments and ensure the implementation of the training.

Competencies

Essential:

  • Excellent problem-solving skills by identifying and analyzing problems
  • Customer service focused
  • Attention to detail
  • Time management
  • Excellent organizing skills
  • Ability to work under pressure
  • Deadline driven

Special conditions of employment:

  • South African citizen or valid work permit
  • MIE, clear criminal and credit
  • Driver's license and/or own reliable transport

Remuneration and benefits:

  • Market related salary
  • Medical aid
  • Provident fund
  • Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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