Technical System Analyst

4 days ago

Randburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


Contract position 

Hands-on experience with some of the following disciplines:

  • Oracle, DQL Server, MySQL
  • Web Methods
  • Web Services
  • Automation/ Scheduling tools/ frameworks
  • SOA
  • F5
  • SQL Server Integration Services
  • SQL Server Reporting Services
  • ESB
  • Microsoft Frameworks (CSF, CCF, etc)
  • Working knowledge of AP-based services (e.g. REST, SOAP)
  • Scripting with any language
  • Amazon Web Service (AWS)
  • Experience working in a high availability environment with multiple operational instances
  • Facilitation
  • Investigative/ Fact Finding
  • Structured analysis
  • Command of the English Language
  • Excellent Communication Skills

Responsibilities: 

  • Understand the nature and business impact of requests, perform the required analysis.
  • Provide 2nd Line support for technical and functional solutions.
  • To provide high quality and technical application and systems support to customers and internal business functions
  • Provide a second line support service to NOC
  • Resolve calls logged within the agreed MTTR (Mean time to resolve) is within the agreed SLAs
  • Ensure Incident/ Request updates are at an acceptable quality
  • Document and provide analysis of defects to solution teams
  • Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts
  • Proactively monitoring and fixing of systems, data related errors
  • Collaborate with the Solution Delivery team, Architectural team in planning, design, architecture and configuration of the technical platforms for the Application and Support portfolio
  • Participation within deployment handover sessions
  • Be available to the business and support leads for operational support
  • Ensure the consistency and stability of the environment and produce SOP for the day-to-day operation
  • Minimizing the adverse impact of Incidents and problems on the business and preventing reoccurrence of Incidents
  • Develop and improve reports to meet SLAs and communicate performance to stakeholders
  • Provide weekly and monthly reporting on team activity
  • Consult with business to identity business problems and opportunities to enhance existing processes
  • Provide advice in the support and maintenance of the systems
  • Stay current on industry practices and trends and contribute to continuous improvement using technology and improvement of processes
  • Create monthly reports to track progress of solutions against identified benefits

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